Melissa Soto
Austin,TX
Summary
Experienced in occupancy management, rent collection, and tenant conflict
resolution, with a keen attention to detail and strong administrative support skills.
Proven track record in handling tenant relations and policy enforcement to
ensure smooth operations. Ready to leverage my expertise as a Property Manager to contribute to a dynamic team and support its growth.
Overview
16
16
years of professional experience
Work History
Assistant Community Director
Kairoi Residential
Round Rock, TX
08.2025 - Current
- Assisted in managing resident relations to enhance community engagement and satisfaction.
- Developed and implemented marketing strategies to increase resident retention and attract new tenants.
- Collaborated with maintenance teams to ensure timely resolution of resident requests and facility issues.
- Managed rent collection activities, making certain all payments were processed accurately and in accordance with company policies.
- Conducted property checks and addressed violations with residents.
- Collected rent and utilities for 432-unit property and maintained 1% delinquency rate.
- Managed administrative functions like month-end close and contract preparation.
- Managed leasing processes, including application approval, lease signings, move-in coordination, and security deposit refunds for seamless tenant transitions.
Assistant Property Manager
RPM Living
Pflugerville
12.2024 - 08.2025
- Inspected vacant units prior to move-in and move-out to identify any damage or needed repairs.
- Responded to tenant inquiries and complaints in a timely manner.
- Maintained accurate records regarding leases, rent rolls and security
- Conducted tenant screening process including credit checks, employment
- Assisted in the preparation of legal documents such as eviction notices or
- Negotiated lease renewals with existing tenants as necessary.
- Managed all aspects of tenant relations including collection of rents, late
- Monitored and enforced tenant compliance with rental agreement terms.
- Facilitated regular inspections of property and grounds.
- Composed flyers and other media material to promote vacancies and
- Conducted apartment tours for potential tenants to showcase available
Assistant Banker
JPMorgan Chase
Pflugerville
08.2021 - 11.2024
- Kept office equipment functional and supplies well-stocked to promote
- Efficient operations.
- Performed various clerical tasks and organized office areas to promote
- Conducted deposits as well as withdrawals.
- Notary License/Stamp
- Performed wires for clients, re-pinned debit cards, ordered checks, etc
- Measured and mixed ingredients according to recipes.
- Kept accurate records of sales data for inventory management purposes.
- Monitored inventory levels of ingredients and supplies needed for daily
Property Manager
Arbor Property Group
Austin
02.2019 - 08.2021
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Handled resident complaints and expedited maintenance requests.
- Collected monthly rental fees, deposits and made daily deposits
- Coordinated with maintenance and contractors to promote timely turnovers
- Implemented rental payment policies and pursued delinquent accounts
- Completed lease applications and verifications
- Conducted property inspections, identifying issues to maintain compliance with regulations.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
Property Administrative Assistant
FMOC
Austin
10.2018 - 11.2019
- Handled office tasks, such as filing, generating reports including leasing
- reports, tenant contact list, delinquency report for Property Manager to review and approve.
- Managed rent collections and financial reporting, maintaining strong relationships with tenants while ensuring timely payments.
- Dispatched maintenance to handle tenant service request.
- Assured that all maintenance issues are resolved in a timely manner and
- follow up with tenants to confirm completion of work.
- Managed lease administration processes, ensuring compliance with contractual obligations and company policies.
- Conducted regular property inspections, identifying potential issues and coordinating preventive measures with service providers.
Assistant Manager
CNC-Adara Communities
Austin
05.2013 - 05.2016
- Responsible for Monthly close out reports
- Responsible for rent collections and budgeting
- Oversaw and trained all leasing staff
- Oversaw maintenance and contractors
- Assisted Manager with resident related issues
- Processed all resident renewals
Assistant Manager
Greystar
Austin
06.2010 - 05.2013
- Responsible for all monthly rent collections
- Responsible for monthly close out reports
- Assisted Manager with resident related issues
- Conducted property tours, processed potential resident applications
- Processed all evictions and writ of possessions
- Assisted in property events
Education
Some College (No Degree) - Physical Therapy
Del Mar College
Corpus Christi, TXTimeline
Assistant Community Director
Kairoi Residential
08.2025 - Current
Assistant Property Manager
RPM Living
12.2024 - 08.2025
Assistant Banker
JPMorgan Chase
08.2021 - 11.2024
Property Manager
Arbor Property Group
02.2019 - 08.2021
Property Administrative Assistant
FMOC
10.2018 - 11.2019
Assistant Manager
CNC-Adara Communities
05.2013 - 05.2016
Assistant Manager
Greystar
06.2010 - 05.2013
Some College (No Degree) - Physical Therapy
Del Mar College