Melissa Sparks
Lexington,KY
Summary
High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
12
12
years of professional experience
Work History
Server
Drakes Foodland
Lexington, Kentucky
11.2017 - Current
- Ensured that each guest was served courteously, quickly, and efficiently.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Provided excellent customer service to ensure satisfaction.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Stayed informed about daily specials, new menu items, promotions.
Tanning Consultant/Key Holder
Sun Tan City
Lexington, Kentucky
01.2016 - 11.2017
- Monitored inventory levels and placed orders when necessary.
- Kept detailed records of customer visits, purchases, and payments received.
- Resolved customer complaints promptly and professionally in accordance with company policy.
- Assisted customers with product selection and resolving complaints.
- Mentored newly hired staff in upselling techniques to improve sales.
- Stayed up-to-date on latest tanning trends and recommended updates to facilities and treatment plans.
- Educated clients on the use of tanning lotions and products to enhance tanning results.
Server Assistant
Malones
Lexington, Kentucky
12.2014 - 01.2016
- Checked in with customers throughout their meal to ensure satisfaction.
- Followed health code standards while handling food and beverage items.
- Assisted in training new server assistants on job responsibilities and procedures.
- Ensured that all utensils were sanitized properly before use.
- Maintained cleanliness of dining area by wiping down tables after each seating.
- Performed opening and closing duties such as restocking supplies, setting up workstations, cleaning counters.
Host
The Pub
Lexington, KY
01.2013 - 12.2014
- Managed incoming calls during busy shifts.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Contributed to team efforts by accomplishing related tasks as needed.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
Education
Some College (No Degree) - Completed 28 Credits Towards BA in Communications
University of Kentucky
Lexington, KYSkills
- Food Delivery
- Guest Engagement
- Food inspection
- Order Management
- Strong Work Ethic
- High-volume dining
- Safe Food Handling
Languages
American Sign Language
Professional
References
References available upon request.
Timeline
Server
Drakes Foodland
11.2017 - Current
Tanning Consultant/Key Holder
Sun Tan City
01.2016 - 11.2017
Server Assistant
Malones
12.2014 - 01.2016
Host
The Pub
01.2013 - 12.2014
Some College (No Degree) - Completed 28 Credits Towards BA in Communications
University of Kentucky
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