MELISSA STARK
Waxhaw,NC
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently.
Goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills.
Overview
42
42
years of professional experience
Work History
Patient/Referral Coordinator
Novant Health, Inc
Charlotte, NC
05.2011 - Current
- Welcome patients, verify insurance, schedule appointments, maintain close communication with nurses and MDs regarding patient needs, collect payments, process billing and charge entry posting, end of day bank deposits, edit error work ques, scan electronic medical records, process release of records requests, answer phones and triage calls, take electronic phone messages, train new employees on Epic, and fill in for all non-clinical positions as needed. Referral Coordinator.
- As the referral coordinator, I process all incoming and outgoing referrals for the clinics to schedule.
Lead Live Answer Coordinator
Atrium Healthcare
01.2008 - 04.2011
- Answers patient calls, schedule appointments and triage patient calls for 12 MDs, take electronic messages for nurses and MD's, assist with patient complaints, assist Practice Manager and act as a liaison for Live Answer staff, train staff, maintain staff coverage, assist in interviewing and employee appraisals, and monitor call volume.
- Managed Care/Insurance Coordinator
- Verified insurance, obtained authorizations, collected payments, and addressed patient insurance inquiries.
- Registrar/Outpatient Services
- Welcomed patients, verified insurance, scheduled appointments, and collected payments.
Resource Coordinator
Proverbs 31 Ministries
01.2005 - 10.2007
- Coordinated resource department operations to ensure efficient resource allocation
- Processed online orders and shipped resources for conference events, ensuring timely delivery
- Maintained close relationships with publishers and vendors
- Cultivated relationships with publishers and vendors to enhance resource procurement
- Processed online orders and shipped resources to conference events
Resource Coordinator
Church Transitions Inc. / Journey Ministries
03.2004 - 05.2005
Housewife and stay-at-home mom
05.1997 - 03.2004
- Collaborated with husband to manage daily operations of his insurance business
- Provided part-time support at two church preschools, engaging with children and assisting teachers
Accounting
Dr. Donald Adams DDS
10.1996 - 05.1997
Accounts Payable - Receptionist
Air Export, Fritz Companies
09.1995 - 10.1996
Front Office
Dr. Richard Charlesworth DDS
08.1994 - 09.1995
Accounts Payable
Paramount Parks Inc
01.1994 - 08.1994
Accounts Payable
Discovery Place
06.1993 - 01.1994
Accounts Payable
BASF Corporation
09.1987 - 06.1993
Accounts Receivable
Tri-County Technical College
09.1984 - 09.1987
Education
Associates Degree - Accounting
Tri-County Technical College
05.1987
Diploma - undefined
Crescent High School
05.1984
Skills
- Organized
- Detailed
- Self Motivated
- Diligent
- Adaptable
- Computer proficiency
Timeline
Patient/Referral Coordinator
Novant Health, Inc
05.2011 - Current
Lead Live Answer Coordinator
Atrium Healthcare
01.2008 - 04.2011
Resource Coordinator
Proverbs 31 Ministries
01.2005 - 10.2007
Resource Coordinator
Church Transitions Inc. / Journey Ministries
03.2004 - 05.2005
Housewife and stay-at-home mom
05.1997 - 03.2004
Accounting
Dr. Donald Adams DDS
10.1996 - 05.1997
Accounts Payable - Receptionist
Air Export, Fritz Companies
09.1995 - 10.1996
Front Office
Dr. Richard Charlesworth DDS
08.1994 - 09.1995
Accounts Payable
Paramount Parks Inc
01.1994 - 08.1994
Accounts Payable
Discovery Place
06.1993 - 01.1994
Accounts Payable
BASF Corporation
09.1987 - 06.1993
Accounts Receivable
Tri-County Technical College
09.1984 - 09.1987
Diploma - undefined
Crescent High School
Associates Degree - Accounting
Tri-County Technical College