Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Melissa Steinberger

Philadelphia,PA

Summary

Diligent Shift Manager at Auntie Anne’s with a proven track record in customer service and team development. Expert in fostering relationships and leading teams to exceed operational standards. Energetic leader skilled in cash management and compliance, dedicated to enhancing team performance and customer satisfaction.

Overview

4
4
years of professional experience

Work History

Shift Manager

Auntie Anne’s
Philadelphia, PA
07.2021 - Current
  • Managed daily cash intake by counting out registers and tabulating profits
  • Helped employees accomplish tasks during peak periods
  • Communicated with other shift managers to facilitate continuum of customer service
  • Uphold company standards and compliance requirements for operations
  • ServSafe knowledgeable

Camp Counselor

USA Atlantic Districts
West Chester, PA
06.2023 - 06.2025
  • Engaged children in team building, indoor and outdoor sports activities, while maintaining a safe environment
  • Established and built relationships with campers to ease fears in new environments
  • Helped campers build confidence and self-esteem through consistent guidance and mentoring
  • Coordinated and led group activities for campers and counselors

Education

Health Science – Health Education

Neumann University
Aston Mills, PA
01.2026

Franklin Towne Charter High School
Philadelphia, PA
01.2022

Skills

  • Customer service
  • Team development
  • Relationship building
  • Shift leadership
  • Energetic and enthusiastic

Awards

2021 Union League Good Citizenship Award

CPR Certification 2023

Timeline

Camp Counselor

USA Atlantic Districts
06.2023 - 06.2025

Shift Manager

Auntie Anne’s
07.2021 - Current

Health Science – Health Education

Neumann University

Franklin Towne Charter High School

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