Melissa Stevens
Kent,WA
Summary
Highly-motivated, cheerful and energetic employee with 10+ years of rental car experience with the desire to take on new challenges and to grow within Sixt. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Branch Supervisor
Sixt Rent A Car
SeaTac, WA
06.2019 - Current
- Supervised, coached, and evaluated staff performance.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Provided guidance and support to branch staff in daily operations.
- Resolving customer disputes quickly and efficiently.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Daily inventory management
- Assist with training of new hires and subcontractors
Operations Manager
Hertz
SeaTac, WA
09.2017 - 03.2019
- Payroll for 100+ employees
- Maintained sufficient staff to accomplish production
- Led daily staff meeting for teams of 50+ to communicate daily directives
- Motivating VSA's for maximum productivity
Education
Dental Assisting - Dental Assisting
Bryman College
Federal Way, WA09-2005
High School Diploma -
Watertown High School
Watertown, NY06-1999
Skills
- Multitasking and Organization
- Handling Customer Complaints
- Staff Training
- Phone and Email Etiquette
- Employee Supervision
- Decision-making
- Adaptability
- Work Well in Fast Paced Environment
Timeline
Branch Supervisor
Sixt Rent A Car
06.2019 - Current
Operations Manager
Hertz
09.2017 - 03.2019
Dental Assisting - Dental Assisting
Bryman College
High School Diploma -
Watertown High School
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