Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Melissa Stewart

Indio,CA

Summary

Compassionate and detail-oriented professional with extensive experience in customer service, compliance, and team leadership seeking to transition into a nursing role. Skilled in creating positive patient experiences, managing complex tasks, and ensuring adherence to health and safety standards. Dedicated to providing high-quality care and fostering strong relationships with patients and healthcare teams.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Server/Bartender

The Cheesecake Factory
Rancho Mirage, CA
04.2021 - 05.2024
  • Delivered high-quality customer service in a fast-paced environment, ensuring satisfaction, and addressing special requests or concerns.
  • Supported team collaboration to deliver seamless service during peak hours, maintaining organization and efficiency.
  • Maintained compliance with local and state health regulations, focusing on safe food handling and cleanliness.
  • Demonstrated strong multitasking abilities by balancing multiple orders, managing the POS system, and coordinating with kitchen staff.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Trained new employees to perform duties.

General Merchandise Department Manager

Ralphs Grocery Kroger
Palm Desert, CA
12.2019 - 04.2021
  • Managed department operations, including inventory control, and team supervision.
  • Performed daily audits of store shelves to check stock levels and prices.
  • Ensured compliance with company policies and procedures related to safety, security, cleanliness, and customer service standards.
  • Assigned team members to tasks according to job knowledge and personal skills.
  • Maintained a safe and clean environment while adhering to corporate standards and local regulations.
  • Developed organizational and time-management skills to ensure product rotation, stock replenishment, and effective resource allocation.

Receptionist

Icon Productions
Thousand Palms, CA
05.2019 - 04.2021
  • Provided administrative support by answering phones, organizing schedules, and maintaining files.
  • Delivered professional and friendly service to clients and staff, ensuring efficient operations in a busy office setting.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.

Apartment Manager

Las Palmas Apartments LLC
Indio, CA
02.2012 - 11.2016
  • Oversaw daily operations for a large residential property, ensuring compliance with Fair Housing laws and safety regulations.
  • Coordinated with residents, maintenance teams, and local agencies to address tenant needs and property concerns.
  • Managed financial transactions, rent collection, and tenant onboarding, demonstrating organizational and communication skills.
  • Negotiated contracts with vendors for the repair and maintenance of apartments.
  • Performed regular walkthroughs of each unit to identify potential issues or hazards that require attention.

Station Agent

American Eagle Airlines
Palm Springs, CA
03.2012 - 02.2015
  • Assisted customers with check-in processes by verifying documents such as passports or visas.
  • Facilitated communication between airline staff members located in different areas of the airport terminal.
  • Responded promptly to calls from pilots regarding fuel requirements or other issues during flight operations.
  • Greeted passengers, answered questions and provided assistance with boarding and disembarking procedures.
  • Provided ticketing services including selling tickets, issuing refunds and resolving customer complaints.
  • Directed aircraft movements to and from terminal gates with accurate motions and proper safety equipment.
  • Used tugs, air start units and de-icing vehicles safely and correctly.

Banquet Server

Sodexho at The Huntington Library
San Marino, CA
12.2007 - 11.2010
  • Delivered impeccable service to high-profile clients during formal dinner parties, corporate events, and upscale buffet receptions. Anticipated and fulfilled guests' needs to ensure a luxurious dining experience.
  • Expertly arranged, elegant table settings, including fine china, glassware, and silverware, adhering to venue standards and event-specific requirements. Maintained a polished and professional appearance of dining areas.
  • Provided seamless food and beverage service, including plated dinners, buffet stations, and wine pairings, with attention to detail and timing. Worked closely with the culinary staff to ensure smooth food delivery.
  • Worked alongside a team of servers, bartenders, and support staff to deliver seamless service during large-scale events, while maintaining a calm and organized demeanor.

Education

Associate of Science - Vocational Nursing

San Joaquin Valley College
Rancho Mirage, CA
02-2025

High School Diploma - General

Downey Adult School
Downey, CA
06-2000

Skills

  • Patient-Centered Care and Service
  • Multitasking in Fast-Paced Environments
  • Regulatory Compliance (Health & Safety)
  • Team, collaboration, and leadership
  • Conflict Resolution and Problem-Solving
  • Time Management and Organization
  • Inventory Management and Stocking
  • Effective Communication and Interpersonal Skills

Certification

  • Basic Life Support (BLS) Certification

Timeline

Server/Bartender

The Cheesecake Factory
04.2021 - 05.2024

General Merchandise Department Manager

Ralphs Grocery Kroger
12.2019 - 04.2021

Receptionist

Icon Productions
05.2019 - 04.2021

Station Agent

American Eagle Airlines
03.2012 - 02.2015

Apartment Manager

Las Palmas Apartments LLC
02.2012 - 11.2016

Banquet Server

Sodexho at The Huntington Library
12.2007 - 11.2010

Associate of Science - Vocational Nursing

San Joaquin Valley College

High School Diploma - General

Downey Adult School

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