Summary
Overview
Work History
Education
Skills
Timeline
Generic

MELISSA STEWART

Pensacola,Fl

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

10
10
years of professional experience

Work History

Server

Crabs On The Beach
04.2025 - Current
  • Delivered exceptional customer service in fast-paced dining environment.
  • Managed multiple tables efficiently, ensuring timely order processing and guest satisfaction.
  • Collaborated with kitchen staff to ensure accurate food orders and prompt delivery.
  • Trained new servers on menu knowledge and customer interaction best practices.
  • Resolved customer complaints swiftly, enhancing overall dining experience and loyalty.
  • Maintained cleanliness and organization of dining area to meet health standards.
  • Upsold daily specials and beverages, increasing average check totals through effective communication skills.
  • Served food and beverages promptly with focused attention to customer needs.

Server

Silverstar Smokehouse
10.2024 - 02.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Title Clerk

Carter Credit Union
09.2021 - 09.2024
  • Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
  • Communicated with customers to resolve common title issues.
  • Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
  • Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.

Senior Customer Specialist

Carmax
09.2015 - 09.2021
  • Led customer support initiatives to enhance satisfaction and retention rates.
  • Trained and mentored junior staff on best practices in customer service.
  • Analyzed customer feedback to identify trends and improve service delivery.
  • Managed escalated cases, ensuring timely resolution and customer engagement.
  • Delivered product knowledge training sessions for improved team performance.
  • Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.

Education

High School Diploma -

Parkway High School
Bossier City
05.2009

Associate Degree In Nursing - Nursing

Louisiana State University Shreveport
Shreveport, LA

Associate Degree In Nursing -

Pensacola State College
Pensacola, FL

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Hospitality service expertise
  • Memory retention
  • Customer service
  • Cleanliness standards
  • Safe food handling
  • Menu memorization

Timeline

Server

Crabs On The Beach
04.2025 - Current

Server

Silverstar Smokehouse
10.2024 - 02.2025

Title Clerk

Carter Credit Union
09.2021 - 09.2024

Senior Customer Specialist

Carmax
09.2015 - 09.2021

High School Diploma -

Parkway High School

Associate Degree In Nursing -

Pensacola State College

Associate Degree In Nursing - Nursing

Louisiana State University Shreveport

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