Melissa Strobl
Cincinnati
Summary
Dynamic restaurant manager with extensive experience overseeing operations and driving customer engagement. Proven expertise in staff training, financial budgeting, and event coordination, leading to enhanced service quality and community involvement.
Overview
19
19
years of professional experience
1
1
Certification
Work History
General Manager
X-Golf Mason
Mason
04.2025 - Current
- Oversaw daily operations of golf facility, managing staff to ensure seamless service.
- Managed financial budgets, analyzing revenue streams to support long-term sustainability.
- Developed and implemented strategic marketing plans to attract customers.
- Coordinated special events and tournaments, fostering community engagement and participation.
- Trained and mentored staff to ensure high-quality customer service standards.
General Manager
Rosewood
Oakley
10.2023 - 02.2025
- Oversaw all restaurant operations to ensure high standards of service and customer satisfaction.
- Utilized profit and loss statements to effectively manage food costs and labor percentages, supporting financial health.
- Coordinated staffing and scheduling to optimize employee efficiency and maintain operational flow.
- Conducted inventory management and submitted weekly supply orders to maintain stock levels.
Assistant General Manager
Napa Kitchen and Bar
Montgomery
01.2021 - 10.2023
- Hired and trained front of house employees, managing team performance to ensure exceptional customer service.
- Oversaw opening and closing operations of restaurant, ensuring smooth transitions and adherence to procedures.
- Managed liquor, beer, and wine inventory, ensuring compliance with regulations and optimal stock levels.
FOH Manager
Outback Steakhouse
Mason
05.2007 - 03.2020
- Hosted guests and provided excellent customer service as a hostess.
- Managed front-of-house operations to ensure smooth service flow.
- Trained and supervised staff on customer service best practices.
- Coordinated dining room setup and cleanliness for optimal guest experience.
Education
Bachelor's degree - Biology
University of Cincinnati-Main Campus
Cincinnati, OH05-2013
Skills
- Operational oversight
- Financial budgeting
- Supply chain management
- Marketing strategy
- Customer engagement
- Team leadership
- Staff management
Certification
Sommelier, 10/01/23, Present, Court of Masters level one sommelier.
Timeline
General Manager
X-Golf Mason
04.2025 - Current
General Manager
Rosewood
10.2023 - 02.2025
Assistant General Manager
Napa Kitchen and Bar
01.2021 - 10.2023
FOH Manager
Outback Steakhouse
05.2007 - 03.2020
Bachelor's degree - Biology
University of Cincinnati-Main Campus