Melissa-Sue Green

● Scheduled and managed medical appointments to optimize patient flow. ● Processed medication requests to ensure timely and accurate patient care. ● Address patient concerns with empathy and professionalism. ● Communicate effectively with healthcare providers. ● Maintain detailed records for quality assurance. ● Ensure compliance with healthcare regulations. ● Facilitate patient check-in and check-out processes

• Verified insurance details in patient records to enhance billing accuracy.
• Coordinated patient appointments and visit calendars for Health First Medical Center clinics.
• Managed front desk check-in, check-out, and patient registration procedures.
• Verified insurance details and updated demographic records in electronic health systems.

• Scheduled appointments and updated calendars for medical provider teams.
• Maintained accurate medical records and updated contact information in systems.
• Answered patient calls at Health First Medical Center with courteous, clear communication.
• Reviewed billing questions and explained account information to patients.
• Provided technical support to customers having difficulty navigating online systems or websites related to medical services.
• Participated in training sessions to stay updated on healthcare policies and registration software.

• Greeted patients and visitors at Health First Medical Center front desk
• Checked in patients and collected forms for medical records
• Scheduled patient appointments and updated provider calendars
• Answered incoming calls and routed questions to correct medical departments
• Maintained confidential records and organized front desk files