Melissa Swanson
Lincoln,NE
Summary
Dynamic leader with a proven track record at Careday Quest, enhancing operational efficiency and customer satisfaction. Skilled in POS operation and exceptional customer service, I've successfully implemented strategies that improved team morale and productivity. My strong work ethic and team leadership have fostered significant achievements in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Server
Big Red Keno
07.2017 - 10.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Daycare Owner/Operator
Self Employed Services
08.2015 - 04.2017
- Organized fun-filled events and activities for children that promoted learning in an engaging manner.
- Enhanced parent satisfaction by maintaining open communication channels and addressing concerns promptly.
- Managed financial aspects of the daycare business, including budgeting, expense tracking, and revenue generation.
- Ensured a safe and nurturing environment for children through regular maintenance, staff training, and adherence to safety protocols.
- Developed age-appropriate curriculum plans focused on cognitive, social, emotional, and physical development.
- Maintained accurate accounting of tuition and operating reports.
- Implemented feedback system for parents to voice concerns and suggestions, enhancing service quality based on their input.
- Improved parent satisfaction with open and consistent communication channels.
- Organized special events and activities that enriched educational experience for children.
Director of Operations
Careday Quest
07.2007 - 02.2011
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Defined, implemented, and revised operational policies and guidelines.
- Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Improved team morale and reduced turnover by implementing series of employee engagement programs and personalized career development plans.
- Assisted in recruiting, hiring and training of team members.
Education
Early Childhood Education
Southeast Community College
Lincoln, Nebraska, NESkills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Performance Improvement
- POS operation
- Reliable and Responsible
- Team Leadership
Timeline
Server
Big Red Keno
07.2017 - 10.2022
Daycare Owner/Operator
Self Employed Services
08.2015 - 04.2017
Director of Operations
Careday Quest
07.2007 - 02.2011
Early Childhood Education
Southeast Community College
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