Summary
Overview
Education
Work History
Timeline
Skills
Personal Information
Languages

Melissa Thomas

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Overview

15
15
years of professional experience
3
3
years of post-secondary education

Education

Associate - Business and sales

COTC, Newark, OH

Work History

Housekeeping Supervisor

Marriott hotels
Akron, Ohio
01.2024 - 02.2025
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Managed laundry sorting, washing, drying, and ironing.
  • Developed and maintained comprehensive inventory system to track equipment and supplies.

Crew member

Tractor supply warehouse
Navarre, Ohio
01.2023 - 11.2023
  • Stocked shelves to organize aisles in assigned department.
  • Assisted other team members to achieve goals.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Successfully navigated large shipments of materials through tight spaces and busy facilities.
  • Managed warehouse operations and verified proper shipment procedures.
  • Strapped items down over protective padding to secure throughout transportation.

Manager

Cracker Barrel
Zanesville, US
02.2013 - 03.2022
  • Promote sales
  • Excellent skilled on team morale, did evaluation for all employees.
  • Over seen 89 employees
  • Managed daily restaurant operations and customer service
  • Coordinated staff schedules and shift assignments
  • Oversaw inventory management and supplier relations
  • Implemented training programs for team development
  • Ensured compliance with health and safety standards
  • Led team meetings to improve service quality
  • Developed strategies for increasing customer satisfaction
  • Analyzed financial reports to enhance profitability
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Provided leadership during times of organizational change or crisis situations.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Recruited and hired qualified candidates to fill open positions.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Enhanced team morale and retention through recognition programs and career development opportunities.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Conducted performance evaluations, providing feedback and coaching for team development.
  • Analyzed market trends and competitor activity to inform business strategy.
  • Managed risk by developing and implementing effective risk management strategies.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Ensured compliance with industry regulations and company policies.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Proposed or approved modifications to project plans.
  • Implemented quality control measures to uphold company standards.
  • Analyzed business performance data and forecasted business results for upper management.

Retail Manager

Deb shop
Zones
11.2009 - 02.2013
  • Promote sales, trained employees, hired and terminated employees, scheduling, payroll, traveled to new stores trained staff and set up stores, excellent customer service skills

Timeline

Housekeeping Supervisor - Marriott hotels
01.2024 - 02.2025
Crew member - Tractor supply warehouse
01.2023 - 11.2023
Manager - Cracker Barrel
02.2013 - 03.2022
Retail Manager - Deb shop
11.2009 - 02.2013
COTC - Associate, Business and sales

Skills

  • Inventory Control
  • Retail Sales
  • Retail Management
  • Human Resources
  • Management
  • Assistant Manager Experience
  • Restaurant Management
  • Payroll
  • Recruiting
  • Profit & Loss
  • Merchandising
  • Food Safety
  • POS
  • Purchasing
  • Supervising Experience
  • Kitchen Management Experience
  • Store Management Experience
  • Labor Cost Analysis
  • Sales Management
  • Office Management
  • Operations Management
  • Event Planning
  • Business Development
  • Forecasting
  • Pricing
  • Financial Report Writing
  • Strategic Planning

Personal Information

  • Willing To Relocate: Remote
  • Authorized To Work: US for any employer

Languages

English, Expert

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