Melissa Thornton
Troy
Summary
Dynamic professional with over 12 years of experience in retail management. Skilled in inventory management, employee training, and effective communication. Committed to fostering a positive work environment and driving customer satisfaction through process improvements.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Assistant Manager
Stewart's Shops
Mechanicville
09.2013 - Current
- Maintained up-to-date knowledge of company products and services.
- Supervised daily operations including scheduling shifts, assigning duties.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Monitored employee attendance records, timekeeping, and payroll information.
- Developed efficient scheduling processes to optimize staff coverage and enhance operational productivity.
- Developed a system for tracking inventory and ordering supplies as needed.
- Created reports on sales trends, inventory levels, and financial data.
- Implemented inventory management processes to optimize stock levels and reduce waste.
- Supervised daily operations of store to ensure efficient customer service.
- Trained and mentored staff on company policies and procedures.
- Coordinated inventory management to maintain stock levels and product availability.
- Assisted in developing promotional strategies to increase customer engagement.
- Managed cash handling processes and ensured accurate financial reporting.
- Implemented safety protocols to maintain a secure work environment for employees.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between team members in an effective manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained cash drawer integrity through regular audits and reconciliations.
Customer Service Representative
Time Warner Cable
Schenectady
12.2012 - 07.2013
- Assisted customers with billing inquiries and service issues.
- Handled technical support calls for cable and internet services.
- Educated customers on product features and services offered.
- Escalated unresolved issues to management for further assistance.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Manager
McDonald's
Waterford
07.2008 - 12.2012
- Supervised daily operations and ensured compliance with company standards.
- Trained and mentored staff on customer service and food safety protocols.
- Managed inventory levels and coordinated supply orders to meet demand.
- Developed staffing schedules to optimize labor efficiency and coverage.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Oversaw food preparation processes to ensure quality and consistency standards.
- Coached, mentored and trained team members in order to improve their job performance.
- Monitored staff performance and addressed issues.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
- counted and balanced cash drawers
Education
High School Diploma -
Lansingburgh High School
Troy, NY06-2011
Some College (No Degree) - Associates in Liberal Arts
Hudson Valley Community College
Troy, New York, NYSome College (No Degree) - Associates in Business Administration
Suny Adirondack Comm. College
Queensbury, NYSkills
- Staff scheduling
- Inventory management
- Financial reporting
- Cash handling
- Customer service
- Team leadership
- Process optimization
- Conflict resolution
- Employee training
- Safety compliance
- Effective communication
- Time management
- Workload management
- Sales strategies
- Recruitment and hiring
- Decision-making
- Customer service and satisfaction
- Retail operations
- Verbal and written communication
- Marketing
- Multitasking and organization
- Help with partner reviews
- Ordering
Certification
Food Safety Certificate
Timeline
Assistant Manager
Stewart's Shops
09.2013 - Current
Customer Service Representative
Time Warner Cable
12.2012 - 07.2013
Manager
McDonald's
07.2008 - 12.2012
High School Diploma -
Lansingburgh High School
Some College (No Degree) - Associates in Liberal Arts
Hudson Valley Community College
Some College (No Degree) - Associates in Business Administration
Suny Adirondack Comm. College