Melissa Tibbetts
West Des Moines,Iowa
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Office Manager
Waukee Wellness & Chiropractic
Waukee, IA
01.2023 - 02.2024
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Coded and entered daily invoices with in-house accounting software.
- Provided training to new hires on office policies and procedures.
CNA/Certified Medication Aide
Brio of Johnston a WesleyLife Community
Johnston, IA
05.2021 - 01.2023
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Answered patient call lights promptly and responded to requests appropriately.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Administered medications under supervision of a licensed nurse.
- Prepared and distributed medications according to physician's instructions using appropriate techniques and procedures.
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
CNA/Certified Medication Aide
Granger Nursing & Rehab, New Lifestyles
Granger, Iowa
11.2019 - 05.2021
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Provided emotional support to family members during difficult times.
- Participated in educational programs designed to improve knowledge of health care practices.
- Administered medications under supervision of a licensed nurse.
Education
High School Diploma -
Dowling Catholic High School
West Des Moines, IA05-2001
Skills
- Billing
- Scheduling
- Office Management
- Data Entry
- Credit and Collections
- Customer Service
- Proficient in CHIROTOUCH systems
Timeline
Office Manager
Waukee Wellness & Chiropractic
01.2023 - 02.2024
CNA/Certified Medication Aide
Brio of Johnston a WesleyLife Community
05.2021 - 01.2023
CNA/Certified Medication Aide
Granger Nursing & Rehab, New Lifestyles
11.2019 - 05.2021
High School Diploma -
Dowling Catholic High School