Melissa Tindle
Tumwater,WA
Summary
Hard worker, Focused, enthusiastic, energetic and
Diligent with solid background in managing staff and ensuring smooth visitor experiences. Successfully handled high-volume environment while ensuring customer satisfaction and food safety, experience in scheduling, contributing to efficient office operations. Demonstrated organizational and communication skills to foster a welcoming environment.
Overview
1
1
Language
8
8
years of professional experience
Work History
Receptionist/ bather
Pet depot
03.2021 - 05.2021
- Answered phone calls, providing excellent customer service, scheduling appointments, Provided grooming services including bathing and drying dogs, Gained hands-on experience in animal care at kennel facility, cleaning kennels/tubs
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Answered multi-line phone system, directing calls to appropriate departments promptly.
- Maintained accurate records of customer inquiries and service requests in database systems.
Manager
Jimmy johns
Tempe, AZ
10.2020 - 04.2026
- led daily shift operations as manager using a team of staff members to maintain a rapid speed of service during high volume rushes
- resolved customer complaints and issues ensuring customer satisfaction and following company policy
- managed daily paperwork including sales reports, cash drawer reconciliation, and end of shift audits
- Coordinated delivery services to ensure timely and efficient customer satisfaction., optimizing delivery zones and times to maximize speed and customer satisfaction
- Trained new hires in service roles, including shoppers, drivers, and managers.
- resolved customer complaints and issues, ensuring satisfaction while adhering to company policy
- executes brand standard food preparation, overseeing daily bread production, fresh vegetable and meat slicing
- Conducted inventory counts to ensure accurate accounting of all items.
- Completed multiple tasks efficiently within established timeframes.
Crew Member
Canes chicken fingers
Mesa, AZ
05.2021 - 09.2021
- Assisted customers with inquiries, ensuring positive service experiences.
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Provided support in various areas including front counter and drive-thru to ensure smooth operations.
- Stocked inventory and organized supplies for optimal accessibility.
- Implemented food safety standards to uphold quality and compliance.
- Cleaned and maintained all areas of restaurant to promote clean image.
cashier
Goodwill
10.2019 - 12.2019
- Processed customer transactions efficiently using point-of-sale system.
- Assisted customers with product inquiries and provided tailored recommendations.
- Maintained accurate cash drawer, ensuring proper funds for daily operations.
- Organized merchandise displays to enhance store aesthetics and accessibility.
- Implemented strategies to improve customer satisfaction through attentive service.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
Drive thru
McDonald’s
10.2018 - 11.2018
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Operated cash register efficiently, ensuring accurate transactions and customer satisfaction.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Lube Technician
Valvoline Instant Oil
Lacey, WA
06.2026 - Current
- Performed oil changes and fluid services with precision to ensure vehicle performance and customer satisfaction.
- Conducted thorough inspections of vehicles, identifying maintenance needs and recommending appropriate services.
- Trained junior technicians on best practices for lubrication techniques and safety protocols to enhance team efficiency.
- Ensured compliance with safety regulations and company policies during all service operations to protect employees and customers.
- Developed strong customer relationships through effective communication, addressing concerns, and providing tailored service recommendations.
- Kept shop areas neat, clean, and free of safety hazards.
- Greeted customers and answered questions about oil changes and other services.
Education
High school diploma -
Gilbert High School
Gilbert, AZ11.2021
Skills
- Front desk operations
- Customer service
- Appointment scheduling
- Call handling
- Payment processing
- Multitasking and prioritization
- Time management
- Organizational skills
- Attention to detail
- Customer/Client relations
- Team collaboration
- Team leadership
- Problem-solving
- Interpersonal skills
- Multi-line telephone operation
LANGUAGES
English
Timeline
Lube Technician
Valvoline Instant Oil
06.2026 - Current
Crew Member
Canes chicken fingers
05.2021 - 09.2021
Receptionist/ bather
Pet depot
03.2021 - 05.2021
Manager
Jimmy johns
10.2020 - 04.2026
cashier
Goodwill
10.2019 - 12.2019
Drive thru
McDonald’s
10.2018 - 11.2018
High school diploma -
Gilbert High School
AWARDS
Gilbert Town Council Citizenship Award