Nicol De La Riva
Dallas,TX
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
3
3
years of professional experience
Work History
PetSmart Bather
Petsmart
, TX
07.2023 - Current
- Assisted grooming staff with nail clipping, blow-drying and combing during peak hours and holidays.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
- Followed all safety protocols while handling pets in order to prevent injury or harm.
- Performed basic health checks such as checking eyes, ears, nose and skin of the animal being bathed.
Server
SPIN! Pizza
Dallas, TX
12.2022 - 05.2023
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Prepared checks, itemizing total meal costs and taxes.
- Greeted customers, answered questions and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Followed health safety guidelines when preparing and serving food products.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
Problem Solver
Amazon
Grapevine, TX
08.2022 - 12.2022
- Developed strategies for improving customer experience by proactively addressing potential obstacles or difficulties.
- Prevented key account losses by researching discrepancies and correcting problems.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Created detailed reports outlining problem solving techniques used in specific cases.
- Collaborated with other departments to identify root causes of systemic problems.
- Updated databases with new and modified customer data.
- Made decisions and resolved issues using critical thinking and analytical skills.
Education
Associate of Science - Mechanical Engineering
Richland College
Dallas, TX06-2026
High School Diploma -
Lake Highlands High School
Dallas, TX06-2021
Skills
- Appointment scheduling
- Data inputting
- Front desk operations
- Warehouse monitoring
- Material handling
- Critical thinking
- Logical reasoning
- Order fulfillment
- Data analysis
- Customer service
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
PetSmart Bather
Petsmart
07.2023 - Current
Server
SPIN! Pizza
12.2022 - 05.2023
Problem Solver
Amazon
08.2022 - 12.2022
Associate of Science - Mechanical Engineering
Richland College
High School Diploma -
Lake Highlands High School