Medical Office Manager
Melissa T Jett-Dunn
Caldwell Chiropractic Center
Lenoir,NC
27
years of professional experience
Experienced office manager and former business owner seeking a position where I can make a difference in the lives of others.
Work History
Office Manager
10 Years 11 Months- Process, file, and post insurance payments
- Confirmed health insurance verification to facilitate timely patient care
- Schedule patient appointments
- Properly code patient visits with ICD 10 billing codes for insurance claims
- Maintain patient files to ensure they meet compliance standards
- Initiate therapy treatment
- Correspond with auto insurance companies for personal injury claims
- Balanced financial records daily to ensure accuracy
- Identified and resolved problems with insurance filing procedures
Marketing and Sales Director
1 Year 4 Months- Utilized Photoshop, Illustrator, and GoDaddy to develop conference and event materials while managing website content
- Managed project timelines and resources to ensure successful completion.
- Maintained scheduling and event calendars to coordinate logistics and support planning efforts
- Completed necessary forms according to established company procedures.
Chef
6 Years 1 Month- Prepared and cooked diverse food offerings for regular service and special events, enhancing guest satisfaction and dining experience
- Check the quality of raw and cooked food products to ensure that standards are met.
- Collaborated with kitchen staff to plan and develop seasonal menus, optimizing ingredient availability and catering to customer preferences
Owner-Operator
11 Months- Monitor compliance with health and fire regulations regarding food preparation, serving, and building maintenance in dining facilities
- Plan menus and food utilization based on anticipated number of guests, nutritional value, popularity, and cost
- Plan menus and food utilization based on anticipated number of guest, nutritional value, popularity, and cost
- Monitored food prep methods, portion sizes, and presentation to maintain quality standards and enhance guest satisfaction.
- Coordinated scheduling and assignments of personnel to optimize food preparation processes and ensure timely service.
- Coordinate scheduling and assignments of personnel to ensure economical use of food preparation in a timely manner and efficient service.
- Host guests when entering and escorting them to their table/event
- Host guest when entering and escorting them to their table/event
- Organized and directed employee training programs, resolved personnel issues, and evaluated performance to foster team development.
Accounts Receivable
9 Years 1 Month- Verified documents for accurate entry, mathematical precision, and correct coding
- Post clients' payments for invoices
- Ensured proper coding of documents for accurate processing. according to company procedures
- Reviewed records to identify and document discrepancies. and report discrepancies found in records
- Collaborated with clients and sales representatives to resolve issues with damaged furniture and processed account credits
- Perform general office duties, such as filing, answering phones, and routine correspondence
Education
Master of Arts - Biblical Counseling
Bachelor of Christian Ministries - Christian Ministry
Associate of Science - Culinary Arts
High School Diploma
Skills
Project Management
Administration
Management
Office software proficiency
Process Improvement
Time Management
Event Planning
Customer Service
Critical Thinking
Decision Making
Office Communication
Insurance Verification
Affiliations
- Clearview Baptist Church, Lenoir, NC
- Children’s Wednesday night co-teacher (ages 4-12 years)
- VBS teacher (K-6th grade)
- Member of a singing group and choir, Clearview Baptist Church
Timeline
Office Manager
Caldwell Chiropractic Center
09.2015 - CurrentRead More
Marketing and Sales Director
Carolina Distillery LLC
01.2014 - 05.2015Read More
Owner-Operator
1841 Cafe
01.2013 - 12.2013Read More
Chef
The Wine Cellar and Bistro
11.2008 - 12.2014Read More
Accounts Receivable
Broyhill Furniture Industries
01.2000 - 02.2009Read More
South Caldwell High School
High School Diploma
Read More
Caldwell Community College
Associate of Science from Culinary Arts
Read More
Trinty Bible Institue
Master of Arts from Biblical Counseling
Read More
Trinity Bible Institute
Bachelor of Christian Ministries from Christian Ministry
Read More