Melissa Trail
Middleburg
Summary
Accomplished Front End Manager with expertise in leading teams and enhancing customer service in the food service industry. Skilled in managing front-end operations and resolving customer issues to uphold service standards. Focused on optimizing order processing and boosting efficiency during peak periods.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front End Manager
Kelly's Country Kitchen
Middleburg
02.2023 - Current
- Collaborated with kitchen staff to streamline order processing, improving service flow.
- Implemented front-end procedures to enhance efficiency during peak hours.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Monitored inventory levels and ordered supplies for front-end operations.
- Managed cash flow of store, including cashier operations, bookkeeping, and security.
- Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety.
- Supervised front-end staff, fostering a culture of exceptional customer service.
Lawn Maintenance Laborer
Marion Landscaping
Orange Park
02.2021 - 03.2023
- Performed grass cutting and trimming to maintain property aesthetics.
- Operated lawn maintenance equipment for efficient landscape care.
- Planted flowers and shrubs to enhance outdoor spaces and improve property appeal.
- Maintained tools and equipment to ensure safe operation and longevity.
- Inspected equipment for proper functioning and safety prior to use.
- Ensured that all work was completed in a timely manner according to established deadlines.
- Coordinated with team members to achieve project deadlines and maintain workflow.
- Delivered customer service during on-site interactions, ensuring client satisfaction.
- Assisted in training new employees on proper use of tools and equipment or other aspects of the job.
- Loaded and unloaded equipment from trailers and trucks.
Education
High School Diploma -
Flordia State College Jacksonville Kent Campus
Jacksonville, FL01-2024
Skills
- Point of sale management
- Order processing
- Customer service
- Cash handling
- Team leadership
- Staff training
- Time management
- Problem solving
Certification
- Food Manager licenses
Timeline
Front End Manager
Kelly's Country Kitchen
02.2023 - Current
Lawn Maintenance Laborer
Marion Landscaping
02.2021 - 03.2023
High School Diploma -
Flordia State College Jacksonville Kent Campus