Melissa Truelove
Red Oak,TX
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 39 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
28
28
years of professional experience
Work History
Floral Designer, Owner
Truelove Ltd.
Waxahachie, TX
05.2013 - Current
- Founded and managed floral business
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Oversaw installation of holiday decor
- Designed, installed wedding decor
- Purchasing
- Managed day-to-day business operations
- Imparted knowledge on plants and flowers to customers.
- Created and monitored promotional approaches to increase sales and profit levels
Floral Designer
David Kurio Designs
Austin, TX
11.2014 - 12.2015
- Prepared orchid plants for high end arrangements and bouquets based on customer specifications
- Worked on weekly floral installations.
- Holiday installations
- Wedding and event installations
- Office work
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day to day duties accurately and efficiently
- Worked flexible hours; night, weekend, and holiday shifts
- Demonstrated respect, friendliness and willingness to help wherever needed
- Developed a complete photo catalog
Office Assistant
Coffman Drywall
Carrollton, TX
06.2007 - 02.2012
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments
- Delivered clerical support by handling range of routine and special requirements
- Payroll
Temp Worker
Manpower Temporary Services
Waxahachie, TX
03.2007 - 06.2007
- Ordering office supplies
- Filing
- Maintained work areas by cleaning and straightening for maximum productivity and safety
- Restocked items on shelves and bins to keep inventory available
Customer Service Representative
Texas Health And Human Service Benefits Office
Midland, TX
03.2005 - 06.2005
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
Office Manager
Hollywood Overhead Door Co.
Midland, TX
09.1992 - 04.2004
- Maintained daily work schedules for commercial and residential installations and repair
- Oversaw payroll
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
Floral Designer
M Systems Foods
Midland, TX
05.1982 - 05.1983
- Prepared potted plants and bouquets based on customer requirements
- Researched latest design trends, colors and vendor products for use in new pieces
- Consulted with clientele to discuss special occasion floral designs for weddings, funerals and other events
- Collaborated closely with customers to create unique designs for bouquets, wreaths and gifts
Education
High School Diploma -
Robert E. Lee
Midland, TX1982
Skills
- Client Consultations
- Company Standards
- Special Occasion Decorative Pieces
- Vendor Relationships
Timeline
Floral Designer
David Kurio Designs
11.2014 - 12.2015
Floral Designer, Owner
Truelove Ltd.
05.2013 - Current
Office Assistant
Coffman Drywall
06.2007 - 02.2012
Temp Worker
Manpower Temporary Services
03.2007 - 06.2007
Customer Service Representative
Texas Health And Human Service Benefits Office
03.2005 - 06.2005
Office Manager
Hollywood Overhead Door Co.
09.1992 - 04.2004
Floral Designer
M Systems Foods
05.1982 - 05.1983
High School Diploma -
Robert E. Lee
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