Melissa Trujillo
Commerce City,CO
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
23
23
years of professional experience
Work History
Assistant Property Manager
Delwest Management
01.2023 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
Receptionist
Karcher North America
06.2022 - 01.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Coordinated travel accommodations, agenda, and transportation for staff and out-of-town visitors.
Stadium Operations Coordinator
Kroenke Sports & Entertainment
02.2007 - 06.2022
- Acted as assistant to Director of Venue Operations.
- Ordered supplies for and maintained all kitchen and office supply cabinets.
- Managed Master Calendar for the entire stadium to ensure proper booking of suites, conference and meeting areas as well as working with stadium engineering to have rooms set up as requested.
- Sorted daily mail and packages and distributed to recipients.
- Documented daily operation activities in database.
- Worked in the ticket box office during concerts, providing drop numbers for the artists & bands.
Compliance Assistant
ComCap Asset Management
01.2006 - 02.2007
- Served as the assistant to the Manager of Compliance for all ComCap properties.
- Performed on site compliance audits of tenant files for each property.
- Ensured that all files and documentation for new and existing tenants were reviewed, verified and met income restriction guidelines.
Assistant Property Manager
Mercy Housing
04.2001 - 01.2006
- Interviewed and screened prospective tenants for qualification of occupancy.
- Kept tenant and office files organized, properly maintained and secured.
- Accepted and recorded checks and money orders for daily deposits.
- Executed routine property inspections to prevent and identify problems.
- Finalized lease terms and agreements.
Education
High School Diploma -
La Academia @ Denver Inner City Parish
Denver, CO06.1997
Skills
- Administrative & clerical support
- Call answering and routing
- Greeting & seating clients
- Delivery coordination
- Visitor & customer relations
- Positive attitude and energetic
- Office supplies & inventory
- Mail preparation & sorting
- Office equipment operation
Timeline
Assistant Property Manager
Delwest Management
01.2023 - Current
Receptionist
Karcher North America
06.2022 - 01.2023
Stadium Operations Coordinator
Kroenke Sports & Entertainment
02.2007 - 06.2022
Compliance Assistant
ComCap Asset Management
01.2006 - 02.2007
Assistant Property Manager
Mercy Housing
04.2001 - 01.2006
High School Diploma -
La Academia @ Denver Inner City Parish
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