Melissa Vaillancourt
ECDC
Hartford,CT
1
Certification
11
years of professional experience
Hardworking Crew Manager proficient in overseeing team to drive consistent results. Offers proven knowledge and skills honed in environments. Dedicated to continuous improvement and team development.
Work History
Direct Support Professional
1 Year 4 Months- Provided individualized support to clients, enhancing daily living skills and promoting independence.
- Facilitated communication between clients and healthcare professionals, ensuring effective care coordination.
- Implemented behavior management strategies to improve client engagement and reduce challenging behaviors.
- Assisted in developing personalized care plans tailored to each client's unique needs and goals.
Night Crew Chief
11 Years 5 Months- Supervised night crew operations ensuring efficient stock replenishment.
- Coordinated team schedules to maximize productivity during overnight shifts.
- Trained new employees on safety protocols and store procedures.
- Managed inventory levels and organized backroom for optimal space utilization.
- Conducted quality checks on products to maintain store standards.
- Collaborated with day management to ensure smooth transition between shifts.
- Trained and supervised staff members.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Cross-trained in every store role to maximize operational knowledge.
- Assigned tasks to team members based on their qualifications and abilities.
- Maintained cleanliness of store by ensuring all areas were properly stocked with supplies.
- Established friendly relationships with regular guests, members and residents.
- Stocked shelves and racks and placed mannequins in key areas to attract customers to store.
Assistant Manager Seafood and FoodService
10 Years 5 Months- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored new team members, fostering a collaborative work environment.
- Implemented process improvements to enhance customer service efficiency and satisfaction.
- Managed inventory control systems, optimizing stock levels and reducing waste.
CrossFit Coach
2 Years 5 Months- Designed and implemented customized fitness programs for diverse client needs.
- Led group classes, ensuring proper technique and safety for participants.
- Conducted personal training sessions, fostering client motivation and accountability.
- Maintained equipment, ensuring a safe and clean workout environment.
- Provided one-on-one coaching sessions to help improve individual performance.
- Adjusted exercises to member skill and fitness level.
- Assisted clients in setting realistic fitness goals and creating action plans to achieve them.
- Demonstrated advanced movements such as Olympic lifts, powerlifting techniques, kettlebells.
- Led warm up activities before each class session began to help prevent injuries from occurring during exercise routines.
- Ensured that all safety guidelines were followed while participating in physical activities.
- Monitored form and technique in group environments to maintain individual safety.
- Conducted energizing, fun, safe and educational classes.
- Set up fitness equipment before class to confirm functionality and availability.
- Coached and encouraged participants during exercises and routines.
- Wiped down exercise mats, weights and equipment prior to and after use.
- Advised participants on proper attire and appropriate shoes for class.
Security Officer
4 Months- Monitored premises to ensure safety and security of guests and staff.
- Conducted regular patrols to identify and address potential security threats.
- Responded promptly to incidents, coordinating with law enforcement as needed.
- Enforced property policies, maintaining order and compliance among patrons.
Education
EMT
Certification
CPR
Timeline
Security Officer
Mohegan Sun
11.2025 - 03.2026Read More
Direct Support Professional
ECDC
04.2025 - CurrentRead More
CrossFit Coach
CrossFit Good Fortune
02.2024 - 07.2026Read More
Assistant Manager Seafood and FoodService
Big Y Supermarket
03.2016 - 08.2026Read More
Night Crew Chief
Big Y Supermarket
03.2015 - 08.2026Read More
East Lyme High School
Read More
American Professional Education Services
EMT
Read More