Melissa Valadez
LOCKHART,TEXAS
Summary
Experienced Bilingual Medical Assistant and Clinic Supervisor with 10 plus years experience. Detail-oriented individual with exceptional clinical and management skills. Ability to handle multiple tasks effectively and efficiently in fast-paced environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Clinic Supervisor
Texas Heart and Vascular
10.2024 - Current
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Conducted performance evaluations for employees, identifying areas for improvement and providing constructive feedback.
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
- Communicated with patients, asked appropriate questions, and employed active listening to determine best care.
- Promoted a positive work environment by addressing employee grievances promptly and fairly.
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Demonstrated excellent leadership skills in managing a diverse team of medical professionals and support staff.
- Create medical assistant schedules
Certified Medical Assistant PRN
CareNow Urgent Care
08.2021 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Taught patients about medications, procedures, and care plan instructions.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Injections
- Applied splints,dressings and bandages
- COVID , FLU , Mono , Strep, drugs screens , UAs
Certified Medical Assistant
Texas Heart and Vascular
03.2016 - 10.2024
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- EKGS
- Called and faxed pharmacies to submit prescriptions and refills.
- Assist with pacemaker checks
Medical Office Specialist
Texas Heart and Vascular
02.2015 - 03.2016
- Patient appointment scheduling
- check in and check out patients
- Collect copays/payments
- Use of EPIC EMR
- coordinate patient schedules
- data entry
- open and close office
Phlebotomist
Clinical Pathology Laboratory
06.2014 - 02.2015
- Venipunctures
- Capillary punctures
- specimen collecting and processing
- FAX, ICD-9
- Insurance verification
- Answering and assisting phones
Education
MEDICAL ASSISTANT -
Southern Careers Institute
TX01-2014
High School Diploma -
EASTSIDE MEMORIAL HIGH SCHOOL
Austin, TX05-2010
Skills
- Clinical leadership
- Fluent in spanish
- HIPAA compliance
- Training and mentoring
- Medical terminology
- Clinical documentation
- EMR / EHR
- Direct patient care
- Phlebotomy
- Immunization administration
- CPR/AED
- Medical terminology knowledge
- EKGS
Certification
- CMA - Certified Medical Assistant
- BLS/CPR
Languages
Spanish
Native or Bilingual
Timeline
Clinic Supervisor
Texas Heart and Vascular
10.2024 - Current
Certified Medical Assistant PRN
CareNow Urgent Care
08.2021 - Current
Certified Medical Assistant
Texas Heart and Vascular
03.2016 - 10.2024
Medical Office Specialist
Texas Heart and Vascular
02.2015 - 03.2016
Phlebotomist
Clinical Pathology Laboratory
06.2014 - 02.2015
MEDICAL ASSISTANT -
Southern Careers Institute
High School Diploma -
EASTSIDE MEMORIAL HIGH SCHOOL
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