Melissa Valdes
Homestead,FL
Summary
Supervisor leading associate coaching, guest engagement, and day-to-day floor execution. Handles upselling, customer service, and POS transactions while keeping merchandise stocked, organized, and presentation-ready. Supports a steady shopping experience by reinforcing service standards and helping the team respond quickly to customer needs.
Overview
2
2
Languages
9
9
years of professional experience
Work History
Supervisor
Bealls Outlet
Homestead
12.2022 - Current
- Manage high volumes of first-contact resolution rate while coaching associates through customer issues and floor support.
- Coach and retain talent through hands-on training, clear expectations, and consistent performance feedback.
- Execute merchandising direction, product flow, inventory flexing, and store operations to maintain brand consistency.
- Use business reports to guide daily decisions and maintain high-performance standards across the store.
- Motivate the team through company recognition programs and steady communication that supports engagement.
- Coordinate schedules and floor coverage to support staffing needs and smooth daily store execution.
Barista Trainer
Starbucks
Miami & Homestead
11.2019 - 11.2022
- Trained 3-5 new hires per month on drink standards, customer service, and opening procedures.
- Coached new team members through beverage routines, menu knowledge, and respectful service habits.
- Explained beverage preparation details to customers, offered samples, and recommended products based on individual preferences.
- Resolved customer requests with personalized drink preparation and attentive service that supported repeat business.
- Memorized recipes for specialty coffees and seasonal offerings to support consistent preparation across busy shifts.
- Sanitized equipment, counters, and work areas daily while handling cash and processing payments accurately.
Assistant Manager
Pincho
Miami
05.2017 - 08.2020
- Maintained food safety standards and followed sanitary procedures across daily kitchen and service operations.
- Audited inventory levels, ordered needed products, and reduced waste to keep product availability steady.
- Supervised cash, property, products, and equipment handling in line with company policies and procedures.
- Led hiring and training for food preparation and customer-facing roles to strengthen team performance.
- Set productivity expectations, improved merchandising and promotions, and supported a positive working environment.
Skills
Staff management
Coaching and mentoring
Verbal and written communication
Leadership development
Relationship building
Schedule optimization
Customer service
Customer complaint resolution
Employee scheduling
Retail operations management
Merchandising
Employee relations
Conflict resolution
LANGUAGES
English
Native or Bilingual
Spanish
Limited Working
Timeline
Supervisor
Bealls Outlet
12.2022 - Current
Barista Trainer
Starbucks
11.2019 - 11.2022
Assistant Manager
Pincho
05.2017 - 08.2020