MELISSA VEGA
Fairfax,VA
Summary
Over 20 years in customer service, consistently delivering reliable, efficient service that enhances customer satisfaction. Proven track record in training teams and managing operations to maintain high standards and quality assurance.
Overview
32
32
years of professional experience
Work History
E Commerce Shopper
Whole Foods Market
Fairfax, VA
10.2025 - Current
- Selected products based on customer preferences and dietary restrictions.
- Ensured quality and freshness of items through careful inspection.
- Prepared orders for delivery and in-store pickup efficiently.
Personal Shopper
Shipt
Fairfax, VA
01.2018 - 01.2025
- Delivered timely, efficient customer service to enhance satisfaction.
- Ranked among top performers for reliability and customer satisfaction.
Customer Service Agent
Pottery Barn
Miami, FL
01.2003 - 01.2005
- Providing customer service while maintaining communication updates on all furniture orders.
- I worked with Pottery Barn until the birth of my child.
Customer Service Manager
Coldwater Creek
Houston, TX
01.2002 - 01.2003
- Hiring and training new employees while maintaining a high level of customer satisfaction, store standards, and profit
Customer Service Agent
Bath & Body Works
Houston, TX
01.1995 - 01.2002
- Fulfilled numerous positions within 7 years.
- Assistant manager, store manager, district training manager, regional assistant to 100+ stores in Texas, Louisiana, and Mississippi.
- As a store manager, I maintained high profits, impeccable store standards, and promoted numerous assistant managers.
- Collaborated with 9 districts to ensure compliance with store standards and manage HR paperwork.
Education
Culinary School -
Art Institute of Houston
08-1995
Hotel/Restaurant Manangement -
Stephen F. Austin State University
08-1993
Skills
- Leadership
- Teamwork
- Organization
- Problem Solving
Passions
I am the mother of a special needs child and have spent 20 years researching how to better improve his life/skills. For the last 23 years, I have been the spouse of a Foreign Service Officer. We have lived around the world and have developed many diplomatic skills.
Timeline
E Commerce Shopper
Whole Foods Market
10.2025 - Current
Personal Shopper
Shipt
01.2018 - 01.2025
Customer Service Agent
Pottery Barn
01.2003 - 01.2005
Customer Service Manager
Coldwater Creek
01.2002 - 01.2003
Customer Service Agent
Bath & Body Works
01.1995 - 01.2002
Culinary School -
Art Institute of Houston
Hotel/Restaurant Manangement -
Stephen F. Austin State University