Melissa Velazquez
Summary
Proven leader with extensive experience in staff supervision and quality management, notably at Clean Bee of SD. Excelled in enhancing operational efficiency and employee performance, achieving significant improvements in customer satisfaction and turnaround times. Skilled in financial administration and problem resolution, adept at fostering team productivity and engagement.
Overview
13
13
years of professional experience
1
1
Certification
Work History
General Manager
Clean Bee of SD
08.2019 - Current
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed budget implementations, employee evaluations, and contract details.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Assisted in recruiting, hiring and training of team members.
Store Manager
Pizza Hut
02.2014 - 07.2019
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
Sales Associate
Grijalva's
01.2012 - 12.2014
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
No Degree - Accounting
San Diego Mesa College
San Diego, CAHigh School Diploma -
Point Loma High School
San Diego, CA06.2012
Skills
- Staff Supervision
- Quality Management
- Schedule Management
- Financial Administration
- Employee Scheduling
- Problem Resolution
Certification
Oral Communications
Languages
Spanish
Full Professional
Timeline
General Manager
Clean Bee of SD
08.2019 - Current
Store Manager
Pizza Hut
02.2014 - 07.2019
Sales Associate
Grijalva's
01.2012 - 12.2014
No Degree - Accounting
San Diego Mesa College
High School Diploma -
Point Loma High School