Melissa Venable
San Antonio,TX
Summary
Patient professional offers several-year track record establishing rapport with clients and exceeding company expectations. Focused on meeting monthly scorecard expectations and resolving customer inquiries and complaints. Versatile and diplomatic individual recognized for reacting positively to ongoing, changing environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Coordinator
Banfield Pet Hospital
San Antonio, TX
02.2020 - Current
- Provided customer service assistance to customers via phone and email.
- Developed relationships with customers to ensure satisfaction.
- Maintained accurate records of customer interactions and transactions.
- Identified potential opportunities for improvement within the customer service department.
- Performed data entry tasks related to customer accounts and order processing.
- Managed daily tasks such as scheduling appointments, handling paperwork, filing documents.
- Communicated regularly with other teams across the organization regarding any changes or updates in regards to client accounts or services offered.
- Consulted with customers regarding needs and addressed concerns.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Reviewed accounts for payments received or approved credit arrangements.
Shift Leader
Alamo Drafthouse
San Antonio, TX
03.2015 - 02.2020
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Assisted in training new employees on shift operations.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
- Checked orders for quality and completeness.
- Coordinated shift workers for inventory receiving, auditing and restocking.
Education
Bachelor of Fine Arts - Painting
University of The Incarnate Word
San Antonio, TX12-2021
Associate of Arts - Liberal Arts and General Studies
San Antonio College
San Antonio, TXSkills
- Customer service excellence
- Quality Assurance
- Payment Processing
- Register oversight
- Call center experience
- Documentation skills
Certification
North Carolina Teachers of Tomorrow -currently enrolled
Timeline
Customer Service Coordinator
Banfield Pet Hospital
02.2020 - Current
Shift Leader
Alamo Drafthouse
03.2015 - 02.2020
Bachelor of Fine Arts - Painting
University of The Incarnate Word
Associate of Arts - Liberal Arts and General Studies
San Antonio College
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