Melissa Ventura
Meriden
Summary
Professional in automotive service industry with proven expertise in managing customer interactions, diagnosing vehicle issues, and coordinating repairs. Strong focus on teamwork and delivering results ensures reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Service Advisor
Ford of Branford
Branford, CT
07.2020 - Current
- Greet customers and serve as the first point of contact at the service desk.
- Schedule service appointments and coordinate workflow between customers and technicians.
- Prepare and process repair orders, invoices, and payments accurately.
- Enter customer and vehicle data into the service database.
- Communicate service updates clearly while maintaining professionalism and confidentiality.
- Manage high call volume and walk-in traffic in a fast-paced environment.
Customer Service Representative
Heavenly Tires LLC
Meriden, CT
07.2013 - 04.2019
- Answered multi-line phones and assisted customers in person and by phone.
- Processed orders, payments, and service requests.
- Maintained accurate customer records and transaction logs.
- Resolved complaints professionally and efficiently.
- Coordinated with technicians and management to ensure smooth daily operations.
Bus Monitor
Hunters Ambulance
Meriden, CT
10.2017 - 08.2018
- Supervised students during transportation and ensured safety protocols.
- Communicated effectively with drivers, school staff, and parents.
- Maintained order, attendance, and daily reports.
Home Care Companion
A&B Homecare
New Haven, CT
09.2014 - 05.2016
- Maintained detailed client records and documented daily activities.
- Assisted with scheduling, errands, bill payments, and correspondence.
- Demonstrated strong organization, confidentiality, and reliability.
Education
High School Diploma -
College And Career Readiness Center
Meriden, CT01-2016
Skills
- Front Desk & Reception
- Multi-Line Phone Systems
- Data Entry & Record Keeping
- Microsoft Word, Excel & Outlook
- Strong Verbal and Written Communication
- Problem-Solving & Conflict Resolution
- Payment Processing & Invoicing
- Confidentiality & Professional Communication
- Time Management & Multitasking
- Strong work ethic
- Computer skills
- Customer service
- Attention to Detail & Accuracy
- Multitasking and organization
Certification
- CPR Certified – Hunters Ambulance (2017)
- CNA Certified – Middlesex (2019)
- PCT Certified – Middlesex (2020)
Languages
Bilingual: English & Spanish
Timeline
Service Advisor
Ford of Branford
07.2020 - Current
Bus Monitor
Hunters Ambulance
10.2017 - 08.2018
Home Care Companion
A&B Homecare
09.2014 - 05.2016
Customer Service Representative
Heavenly Tires LLC
07.2013 - 04.2019
High School Diploma -
College And Career Readiness Center