Melissa Ventura-Martinez
San Jose,United States
Summary
Driven leader with proven expertise in safety and workflow management. Excelled in mentoring and team coordination, enhancing staff skills and operational efficiency. Bilingual communicator adept at fostering a cohesive workplace. Achievements include significant process improvements and maintaining high safety standards.
Overview
9
9
years of professional experience
Work History
Process Assistant
Amazon
12.2020 - Current
- Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
- Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
- Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
- Identified and resolved process issues to drive optimal workflow and business growth.
Barber
Gentlemens Parlour
11.2019 - 03.2020
- Apply customer/guest feedback to service improvement efforts
- Participate in continuing education to stay ahead of industry trends and developments
Shift Leader
Panda Express Restaurant
11.2015 - 01.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer concerns and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Education
High School Diploma -
Independence High School
05.2015
Skills
- Safety Management
- Workflow Management
- Management Support
- Bilingual
Timeline
Process Assistant
Amazon
12.2020 - Current
Barber
Gentlemens Parlour
11.2019 - 03.2020
Shift Leader
Panda Express Restaurant
11.2015 - 01.2019
High School Diploma -
Independence High School