Melissa Vermey
Wauwatosa,WI
Summary
Recent graduate with foundational knowledge in the scope of CNA and hands-on experience gained through life experiences. Personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Developed essential skills in previous healthcare environment, including patient care, communication, and teamwork. Seeking to transition into new field where these transferrable skills can be applied effectively. Committed to making positive impact by ensuring patient comfort and well-being.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Office Manager
Progressive Edge, LLC.
01.2014 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing customer inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed payroll and benefits administration to ensure accuracy and compliance with company policies.
- Created organized filing system to manage department documents.
- Resolved financial discrepancies and customer billing issues with timely attention.
Dental Front Office Receptionist
Glow Dental
01.2009 - 12.2013
- Managed patient complaints effectively and empathetically; implementing resolutions in line with office policies and procedures.
- Handled incoming calls professionally and courteously while ensuring accurate message-taking for dental staff followup.
- Collaborated with dental team members to maintain clean, safe, and compliant work environment at all times.
- Obtained payments from patients and scanned identification and insurance cards.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Performed various administrative tasks by filing, copying and faxing documents.
- Processed insurance claims and payments.
- Contributed to a pleasant atmosphere by greeting patients upon arrival, providing them with relevant paperwork, and guiding them through the check-in process.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirming appointments in a timely manner.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained strict adherence to HIPAA regulations, ensuring the confidentiality of sensitive patient information at all times.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
Education
Bachelor of Science - School of Education
University of Wisconsin, Milwaukee
Milwaukee, WI05.2001
Skills
- Organizational skills
- Clear oral/written communication
- Administrative support
- Document management
- Human resources
- Interpersonal relations
- Professional and courteous
- Teamwork and collaboration
- Computer skills
- Office management software
- Companionship skills
- Personal care
- Respite care
- Compassionate care
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing. December 2024
- Certified Direct Care Provider: UW-Green Bay (August 2024) https://www.uwgb.edu/certified-direct-care-professional/registry-search/
- Adult and Pediatric FirstAid/CPR/AED - American Red Cross: Certificate ID: 01HMV73 (May 2024)
- Certification of the Completion: Beyond Suffering - A Christian View on Disability, and the Theology of Suffering - Christian Institute on Disability (January 2020)
Timeline
Office Manager
Progressive Edge, LLC.
01.2014 - Current
Dental Front Office Receptionist
Glow Dental
01.2009 - 12.2013
- Certified Nursing Assistant (CNA) - State Boards of Nursing. December 2024
- Certified Direct Care Provider: UW-Green Bay (August 2024) https://www.uwgb.edu/certified-direct-care-professional/registry-search/
- Adult and Pediatric FirstAid/CPR/AED - American Red Cross: Certificate ID: 01HMV73 (May 2024)
- Certification of the Completion: Beyond Suffering - A Christian View on Disability, and the Theology of Suffering - Christian Institute on Disability (January 2020)
Bachelor of Science - School of Education
University of Wisconsin, Milwaukee
Similar Profiles
Juanrique HallJuanrique Hall
Home Health Caregiver at Progressive Care LLCHome Health Caregiver at Progressive Care LLC
Noah TaslerNoah Tasler
Plumbing Apprentice at Copper Edge Plumbing LLCPlumbing Apprentice at Copper Edge Plumbing LLC
Stephen PorterStephen Porter
Owner @ Desert Edge Heating & Cooling, LLC at Desert Edge Heating & Cooling, LLCOwner @ Desert Edge Heating & Cooling, LLC at Desert Edge Heating & Cooling, LLC