Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
GeneralManager

Melissa Vickers

Kingman,AZ

Summary

Customer-oriented General Manager with 20 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Overview

22
22
years of professional experience
1
1
Certification

Work History

General Manager

KBP Foods
11.2001 - Current
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.

Education

High School Diploma -

Kingman High School
Kingman, AZ
05.2003

Skills

  • Process Redesign
  • Market Growth
  • Safety Assurance
  • Vendor Negotiations
  • Food Preparation and Safety
  • Client Account Management
  • Cross-Functional Team Management
  • Product Costing
  • Profit and Loss Accountability
  • Staff Training
  • Employee Scheduling
  • Labor Cost Controls
  • Economic Analysis

Accomplishments

  • Supervised team of +20 staff members.
  • Documented and resolved inventory which led to 30% cap increase for fiscal year 2020.
  • Achieved Manager of the month three times, through effectively helping with training and developing other managers.

Certification

  • ServeSafe Certified

Timeline

General Manager

KBP Foods
11.2001 - Current

High School Diploma -

Kingman High School

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Melissa Vickers