MELISSA VIOLANO
New Haven,CT
Summary
Enthusiastic and motivated individual with a strong passion for providing exceptional customer service. Dedicated team player who excels both independently and within collaborative settings to achieve shared goals. Possessing excellent communication skills and a natural ability to solve problems, committed to creating positive customer experiences that leave a lasting impression.
Overview
20
20
years of professional experience
Work History
Assistant Store Manager
Kay Jewelers Outlet
10.2021 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Key Holder/Customer Service Associate
The Fragrance Outlet
01.2019 - 10.2021
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
Barista
Starbucks
09.2013 - 01.2019
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Cashier/Customer Service Associate
Stop & Shop
01.2005 - 09.2013
- Learned duties for various departments throughout the store with main focus as pharmacy clerk and bakery department
- Greeted customers entering store and responded promptly to customer needs
- Operated cash register to record transactions accurately and efficiently
- Monitored self-checkout systems and provided help in resolving complex problems.
Education
Certified Phlebotomist - Phlebotomy
Gateway Community College
New Haven, CT06.2010
High School Diploma -
East Haven High School
East Haven, CT06.2002
Skills
- Problem-Solving
- Inventory Control
- Time Management
- Microsoft Office Suite
- POS Systems
- Customer Service and Engagement
Timeline
Assistant Store Manager
Kay Jewelers Outlet
10.2021 - Current
Key Holder/Customer Service Associate
The Fragrance Outlet
01.2019 - 10.2021
Barista
Starbucks
09.2013 - 01.2019
Cashier/Customer Service Associate
Stop & Shop
01.2005 - 09.2013
Certified Phlebotomist - Phlebotomy
Gateway Community College
High School Diploma -
East Haven High School
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