Melissa Vogel
Atlantic Beach,FL
Summary
Organized professional highly skilled in relationship building offering more than 12 years of dynamic experience in communication and customer service.
Overview
12
12
years of professional experience
Work History
Customer Service
Catullos
02.2019 - Current
- Serve food and beverages promptly with focused attention to customers needs.
- Cultivate lasting relationships to promote reoccurring and new business.
- Collaborate with team to improve customer service efforts and alleviate service issues.
Restaurant Event Coordinator
Sawgrass Marriott Resort & Spa
01.2015 - 05.2016
- Coordinated and managed schedules and timelines for events hosted at the resorts restaurants.
- Brainstormed and implemented creative event menus, concepts and themes.
- Managed communication of event logistics and operations between internal teams and clients .
- Created, edited and distributed restaurant materials cataloging descriptions, capacities, amenities, menus and pricing.
Golf & Leisure Sales Coordinator
Sawgrass Marriott Resort & Spa
01.2012 - 01.2015
- Built and managed corporate and leisure golf centered programs.
- Developed enticing and informative proposals and managed contracts and invoices.
- Monitored and analyzed successes and detriments in order to increase sales and customer satisfaction.
- Researched and implemented creative promotional initiatives.
Education
Bachelor of Science - Communications
University of North Florida
Jacksonville, FL2011
Skills
- Strong organization and time management
- Effective written and verbal communication
- Active problem solver
- Exceptional initiative and team collaborator
Timeline
Customer Service
Catullos
02.2019 - Current
Restaurant Event Coordinator
Sawgrass Marriott Resort & Spa
01.2015 - 05.2016
Golf & Leisure Sales Coordinator
Sawgrass Marriott Resort & Spa
01.2012 - 01.2015
Bachelor of Science - Communications
University of North Florida
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