Melissa Wall
Care Coordinator
Lake Mary,FL
Summary
Practiced Care Plan Coordinator dedicated to timely and accurate completion of patient assessments, supporting development of comprehensive care plans. Collaborates with interdisciplinary team in monitoring progress and adjusting plans to achieve target results. Observes resident care, recommending opportunities for improvements.
Assist in providing client services within wide variety of fields, with strong foundation in psychology, rehabilitation and social work, including support for families. Skilled in assisting clients by identifying and obtaining available benefits and social and community services.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
Work History
Care Coordinator
LifeStream Behavioral Center
Clermont, FL
10.2021 - 02.2022
- Worked closely with over 50 individuals and their families, LifeStream staff, and other community organizations to meet those needs and to allow the individuals to live as independently as possible within their community
- Ran assessments and interventions as a care coordinator
- Served over 300 Consumers by effectively meeting their needs, by building productive relationships, and by taking responsibility for their satisfaction and loyalty
Mobile Crisis Counselor
Crisis Text Line
New York, NY
05.2020 - 10.2021
- Assisted over 1500 individuals with coping and support after a major crisis
- Brought people from a hot moment to a cool calm through active listening, collaborative problem solving, and safety planning
- Provided crisis intervention and suicide prevention support, and brief supportive counseling to texters who were experiencing an emotional crisis
- Accessed clients in accordance with program policies and procedures
- Utilized the referral database to provide referral assistance to callers who were seeking mental health and substance abuse services
Store Manager
Vitamin World
Altamonte Springs, FL
07.2006 - 09.2018
- Ran one the top 10 selling stores in the Orlando area
- Traveled across Florida to maintain stores inventory on a monthly bases
- Made sure management and stores were meeting sale goals of 25% and and minimum of $35 per transaction above
- Maintained customer locality by building customer relationships, and offering discount savings program of up to 50% off on their purchases
- Made sure management were keeping track of all sales and properly following store procedures
Education
Bachelor of Arts - Psychology
Rollins College
08.2015 - 05.2018
Associate of Arts degree - English
Seminole State College
08.2011 - 05.2014
Skills
Care Planning
Insurance practices
Patient education
Goal Setting
Database coordination
Scheduling
Documentation
Case management
Campaign support
Telephone etiquette
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The problem is not to find the answer; it’s to face the answer.
Terence McKenna
Timeline
Care Coordinator
LifeStream Behavioral Center
10.2021 - 02.2022
Mobile Crisis Counselor
Crisis Text Line
05.2020 - 10.2021
Bachelor of Arts - Psychology
Rollins College
08.2015 - 05.2018
Associate of Arts degree - English
Seminole State College
08.2011 - 05.2014
Store Manager
Vitamin World
07.2006 - 09.2018