Hi, I’m
Melissa Washington
Greensboro,NC
Summary
Dynamic and results-driven sales professional with over 10 years of experience in driving revenue growth, building strong client relationships, and leading high-performing sales teams. Proven track record in exceeding sales targets, implementing effective sales strategies, and delivering exceptional customer service. Adept at leveraging technology and data analytics to optimize sales processes and enhance customer engagement. Seeking to contribute this expertise and passion for sales to a forward-thinking organization.
Overview
12
years of professional experience
1
Certification
Work History
Melissa Renee Agency
Independent Sales Consultant
09.2020 - Current
Job overview
- Spearheaded agency operations, specializing in health and business services.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Cultivated and maintained strong relationships with clients, resulting in a 30% increase in client retention.
- Conducted market research to identify new business opportunities and stay ahead of industry trends.
- Implemented CRM systems to streamline client relationship management and improve sales tracking.
- Trained and mentored a team of sales agents, fostering a collaborative and high-performance culture.
Precision Painting Plus
Customer Relations Representative
02.2019 - 09.2020
Job overview
- Utilized CRM systems proficiently managing key account information, tracking customer interactions, and providing valuable insights for future strategic planning.
- Implemented effective upselling techniques by identifying opportunities within existing customer interactions, leading to increased revenue generation.
- Managed customer interactions, including case resolutions and scheduling.
- Streamlined sales processes using Salesforce, Dialpad, and DocuSign, resulting in a 20% increase in efficiency.
- Coordinated with the sales team to ensure seamless communication and customer satisfaction.
- Analyzed customer feedback to identify areas for improvement and implement corrective actions.
- Assisted in the development of marketing materials and sales presentations.
Cooper-Stevens Inc.
Recruiting Coordinator
03.2016 - 02.2019
Job overview
- Reached out to qualified referral candidates to obtain applications.
- Coordinated incoming job requisitions and applications.
- Operated and maintained applicant tracking and candidate management systems.
- Managed job postings on various platforms, increasing visibility and attracting top talent for open positions.
- Conducted interviews and assessments to identify top talent for sales positions.
- Collaborated with the sales team to understand staffing needs and align recruitment strategies accordingly.
- Scheduled and conducted 35 interviews each week.
Carefree Air Conditioning & Heating
Administrative Assistant
03.2013 - 03.2016
Job overview
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Supported product development and marketing, enhancing client presentations.
- Managed accounts receivable/payable and customer account queries.
- Assisted in preparation of sales reports and financial statements.
- Coordinated with the sales team to ensure accurate and timely order processing.
Education
Southern New Hampshire UniversityVirtual
Associates from Business & Marketing
05-2018
Malverne High SchoolMalverne, NY
High School Diploma
06-2014
Skills
- Deal Closing
- Contract drafting
- Objection handling
- Social Media Marketing
- Sales strategy development
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
Certification
- Accident and Health License – Michigan Department of Insurance
- Medicare Certification – Various Providers
- Ethics and Compliance Certification – Ethical Compliance Training Programs
- IATA/IATAN ID Card – International Air Transport Association
- ASTA Verified Travel Advisor Certification Program – American Society of Travel Advisors.
- Google Digital Marketing & E-commerce Professional Certificate
- Google Cybersecurity Professional Certificate
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Independent Sales Consultant
Melissa Renee Agency
09.2020 - Current
Customer Relations Representative
Precision Painting Plus
02.2019 - 09.2020
Recruiting Coordinator
Cooper-Stevens Inc.
03.2016 - 02.2019
Administrative Assistant
Carefree Air Conditioning & Heating
03.2013 - 03.2016
Southern New Hampshire University
Associates from Business & Marketing
Malverne High School
High School Diploma
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Contract WorkFull TimeLocation Preference
RemoteHybridImportant To Me
Work-life balanceCompany CultureFlexible work hoursCareer advancementWork from home optionHealthcare benefitsTeam Building / Company RetreatsSoftware
Quickbooks
Salesforce
Clickup
ADP
Microsoft Office Suites
Canva
Interests
Networking
Blogging
Volunteering
Event Planning
Exercising
Similar Profiles
Jennifer TeemsJennifer Teems
Insurance Customer Service Representative at Melissa Snively Insurance Agency-State FarmInsurance Customer Service Representative at Melissa Snively Insurance Agency-State Farm
Kaylie TuckerKaylie Tucker
Marketing Assistant at Melissa Miller Agency- Farmers InsuranceMarketing Assistant at Melissa Miller Agency- Farmers Insurance
Anaya MorenoAnaya Moreno
Babysitter at Renee RussellBabysitter at Renee Russell
Selwyn DavisSelwyn Davis
Residential Assistant at North Carolina Central University, NCCUResidential Assistant at North Carolina Central University, NCCU
Travis MartinTravis Martin
Night Manager at Greensboro Urban MinistryNight Manager at Greensboro Urban Ministry