Melissa Watkins

• Manage patient scheduling and appointment coordination to enhance office efficiency.
• Maintain accurate patient records using electronic health record systems.
• Provide exceptional customer service, addressing patient inquiries and concerns promptly.
• Assist healthcare providers by preparing documentation and ensuring compliance with protocols.
• Developed streamlined processes for front desk operations, reducing wait times for patients.
• Training new staff on front desk procedures and best practices in patient interaction.
• Assist Referral Coordinator with scheduling incoming referrals
• Obtain Prior Authorizations

Coordinated scheduling and execution of heart catheterizations and cardiology procedures for healthcare providers.

• Monitored referral status updates, proactively addressing delays to optimize patient flow and satisfaction.
• Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
• Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
• Called insurance companies to get precertification and other benefits information on behalf of patients.
• Developed and maintained strong working relationship with referral sources to streamline processing.
• Kept healthcare providers informed of referral status updates, promoting optimal continuity of care throughout the referral process.
• Developed comprehensive knowledge of insurance requirements, advocating for patients when necessary to secure approval for needed services.

• Manage patient scheduling and appointment coordination to enhance office efficiency.
• Maintain accurate patient records using electronic health record systems.
• Provide exceptional customer service, addressing patient inquiries and concerns promptly.
• Assist healthcare providers by preparing documentation and ensuring compliance with protocols.
• Developed streamlined processes for front desk operations, reducing wait times for patients.
• Training new staff on front desk procedures and best practices in patient interaction.
• Assist Referral Coordinator with scheduling incoming referrals
• Obtain Prior Authorizations