Melissa Weeks
Westminster,SC
Summary
Driven Office Manager with a proven track record at Kroeger Marine Construction, enhancing client satisfaction and maintaining high retention rates through exceptional customer service and office administration. Skilled in organizational tasks and financial record accuracy, achieved top-quality service levels by implementing effective process controls. Demonstrates strong office management and interpersonal skills, ensuring confidentiality and efficient problem resolution.
Overview
15
15
years of professional experience
Work History
Office Manager
Kroeger Marine Construction
Seneca, SC
04.2023 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Account Manager
Wise Business Forms
Anderson, SC
10.2020 - 04.2023
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Call Center Supervisor
ProComm
Seneca, SC
10.2009 - 04.2020
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members on performance metrics and consumer behavior identification.
- Developed process controls and metrics for daily management of call center.
- Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.
Education
Human Resources Development
Clemson University
Clemson, SCSkills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
Timeline
Office Manager
Kroeger Marine Construction
04.2023 - Current
Account Manager
Wise Business Forms
10.2020 - 04.2023
Call Center Supervisor
ProComm
10.2009 - 04.2020
Human Resources Development
Clemson University