Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Wells-Fanning

Kalamazoo

Summary

Dynamic Optometric Technician with a proven track record at America's Best Contact and Eyeglasses, excelling in visual field testing and appointment scheduling. Recognized for enhancing patient satisfaction through effective communication and optimizing clinic flow, resulting in reduced wait times and improved operational efficiency. Adaptable team player committed to delivering exceptional patient care.

Overview

2026
2026
years of professional experience

Work History

Optometric Technician

America's Best Contact and Eyeglasses
  • Conducted comprehensive patient vision assessments and obtained accurate medical histories.
  • Managed inventory of optical products, ensuring availability of necessary supplies.
  • Educated patients on eyewear options and proper contact lens care techniques.
  • Scheduled patient appointments, optimizing clinic flow and reducing wait times.
  • Collaborated with team members to enhance patient experience through effective communication.
  • Trained new staff on office protocols, improving onboarding efficiency and team cohesion.
  • Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
  • Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
  • Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
  • Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
  • Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
  • Developed patient education materials on contact lens care, increasing proper usage and reducing complications.
  • Conducted regular maintenance and calibration of optometric equipment, ensuring accurate and reliable test results.
  • Improved patient flow in clinic by efficiently pre-testing patients, including visual acuity and pressure tests.
  • Supported optometrists during eye examinations, improving efficiency and effectiveness of patient assessments.
  • Enhanced clinic hygiene and safety protocols, ensuring clean and safe environment for patients and staff.
  • Reduced wait times for patients by efficiently preparing examination rooms before appointments commenced.
  • Facilitated smooth communication between patients and optometrists, acting as a liaison for any concerns or questions.
  • Improved patient care by conducting comprehensive visual pre-testing procedures.
  • Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
  • Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
  • Maintained cleanliness and organization of exam rooms and equipment for optimal workflow.

Pharmaceutical Packaging Technician

Zoetis Global
Portage, MI
07.2021 - 07.2025

Inspected vials and containers of veterinary medicines and vaccines for defects and packaging them.

  • Operated packaging machinery to ensure efficient production and adherence to safety standards.
  • Conducted quality inspections on packaged products to maintain compliance with regulatory requirements.
  • Collaborated with team members to streamline packaging processes and enhance workflow efficiency.
  • Trained new technicians on equipment operation and safety protocols, fostering a culture of safety.
  • Implemented process improvements that reduced waste and increased packaging accuracy.
  • Monitored equipment performance, identifying issues for timely maintenance and repairs.
  • Contributed to cross-functional teams in developing standard operating procedures for packaging operations.
  • Participated in internal audits to ensure compliance with regulatory requirements, supporting company-wide quality initiatives.
  • Enhanced production efficiency by optimizing pharmaceutical packaging processes and adhering to industry regulations.
  • Assisted in training new hires on proper use of equipment and adherence to SOPs, fostering a culture of continuous learning and development.
  • Collaborated with team members to identify bottlenecks in the packaging process, implementing solutions for improved performance.
  • Streamlined workflow by implementing Lean manufacturing techniques, leading to increased productivity and cost savings.
  • Troubleshot equipment malfunctions promptly, minimizing delays in critical operations while maintaining safety protocols at all times.
  • Reduced downtime by performing regular preventive maintenance on packaging equipment, extending the lifespan of machinery.
  • Ensured product quality through meticulous inspection of packaged products, resulting in reduced customer complaints.
  • Followed packing processes to increase speed and accuracy.
  • Followed safety protocols to prevent accidents and injuries.
  • Labeled packages with appropriate shipping information for accurate deliveries.
  • Assembled packages according to meet specific customer requirements.
  • Reviewed orders by inspecting labeling, packaging, and contents.
  • Completed all orders within established time frames to support timely deliveries.
  • Verified packages met safety and security standards to reduce damage or errors in transit.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Loaded and unloaded products onto and off delivery trucks to support seamless operations.
  • Stocked and sorted packaging and replenished supplies to achieve consistent productivity levels.
  • Assembled products according to changing daily work orders and specific customer needs.
  • Observed machine operations to verify quality and conformity of packaged products, stepping in to resolve issues promptly and avoid costly production errors.
  • Maintained optimal equipment performance by carrying out simple hourly maintenance on machines.

Medical Bed Assembly Worker

Stryker Corporation
Portage, MI
01.2021 - 06.2021
  • Operated assembly machinery to produce high-quality medical devices.
  • Followed safety protocols to maintain a safe working environment.
  • Collaborated with team members to meet production deadlines efficiently.
  • Maintained cleanliness and organization of work area for optimal productivity.
  • Participated in continuous improvement initiatives to enhance assembly processes.
  • Completed assigned tasks quickly to decrease production time.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Exhibited strong multitasking abilities, successfully managing multiple assembly tasks simultaneously while maintaining focus on quality and productivity.
  • Increased overall productivity with attention to detail, ensuring precise alignment of components during assembly process.
  • Notified supervisor of issues with equipment or production.
  • Collaborated with team members to meet production goals and maintain a safe, clean work environment.
  • Visually inspected devices for defects and placed defective items into reject bin.
  • Demonstrated adaptability by quickly learning new procedures as systems evolved or updated equipment was introduced.
  • Promoted a positive work atmosphere by maintaining open lines of communication with colleagues at all levels within the organization.
  • Achieved faster turnaround times by prioritizing urgent projects as needed, helping the team meet tight deadlines.
  • Collaborated with team members to improve production processes and maintain quality standards.
  • Organized workstations to maximize productivity, reduce distractions and meet deadlines.
  • Followed safety protocols to maintain safe working environment.
  • Assembled production parts with high degree of accuracy and precision using hand and power tools.
  • Monitored inventory, keeping necessary supplies on hand.

Inspection/ Sorter/Tester

Pfizer
Portage, MI
06.2020 - 11.2020
  • Operated sorting machinery to ensure efficient processing of pharmaceutical products.
  • Inspected incoming materials for quality and compliance with safety standards.
  • Collaborated with team members to optimize workflow and reduce downtime.
  • Maintained accurate records of sorted items for inventory management purposes.
  • Implemented best practices for waste reduction in sorting operations.
  • Used hand-held scanners to sort items into specific categories.
  • Reduced errors in the sorting process by conducting thorough quality checks and maintaining accuracy.
  • Operated pallet jacks to move large and heavy items for sorting.
  • Maintained high standards of cleanliness and safety within the workplace, reducing potential hazards during the sorting process.
  • Inspected items for damage or defects before sorting as part of quality control process.
  • Consistently met or exceeded performance targets in terms of both speed and accuracy while sorting items.
  • Maintained cleanliness and order of conveyor belt and sorting line areas to reduce safety risks.
  • Followed safety procedures and used protective gear to prevent injury and maintain safe working environment.
  • Optimized workspace organization to facilitate faster, more efficient sorting operations.
  • Played key role in meeting daily sorting quotas through diligent work and focus.
  • Maintained clean and organized work area to facilitate smoother sorting operations.
  • Upheld high standards of hygiene and cleanliness in sorting area to prevent contamination.
  • Followed safety protocols while handling hazardous materials.
  • Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
  • Followed standard operating procedures for inspections and tests.
  • Conducted detailed defect analysis to improve product performance, identifying critical bugs before product releases.
  • Examined products for imperfections and defects.

Education

High School Diploma -

Sturgis High School
Sturgis, MI
06-1993

Skills

  • Visual field testing
  • Appointment scheduling
  • Retinal photography
  • Glaucoma screening
  • Excellent communication
  • Time management abilities
  • Adaptability
  • Optometric equipment operation

Timeline

Pharmaceutical Packaging Technician

Zoetis Global
07.2021 - 07.2025

Medical Bed Assembly Worker

Stryker Corporation
01.2021 - 06.2021

Inspection/ Sorter/Tester

Pfizer
06.2020 - 11.2020

Optometric Technician

America's Best Contact and Eyeglasses

High School Diploma -

Sturgis High School