Melissa Wheeler
Minerva
Summary
Dynamic leader with extensive experience at DaVita, excelling in facility management and fostering teamwork. Demonstrated success in improving customer satisfaction and facility performance through strategic planning and staff development. Skilled in emergency preparedness and adept at promoting a culture of safety and collaboration. Achieved significant enhancements in operational efficiency and team cohesion.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Facility Administrator
DaVita
08.2022 - 01.2025
- Mentored junior team members in best practices for facility administration, developing future leaders in the field.
- Improved customer satisfaction by addressing concerns promptly and professionally.
- Managed personnel matters, including hiring, onboarding, evaluations, and promotions.
- Developed long-term strategies for continuous improvement in facility performance metrics.
- Established a culture of teamwork among staff members, fostering collaboration towards common goals.
- Maintained a safe working environment through regular safety inspections and adherence to compliance standards.
- Scheduled, coordinated and supervised all facility-related tasks and activities to monitor performance.
- Held classes to teach staff facility procedures.
Patient Care Technician
DaVita
01.2020 - 01.2025
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Maintained clean and safe environment to promote patient safety and comfort.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
Administrative Assistant
DaVita
08.2012 - 08.2022
- Mentored junior team members in best practices for facility administration, developing future leaders in the field.
- Improved customer satisfaction by addressing concerns promptly and professionally.
- Managed personnel matters, including hiring, onboarding, evaluations, and promotions.
- Developed long-term strategies for continuous improvement in facility performance metrics.
- Established a culture of teamwork among staff members, fostering collaboration towards common goals.
- Maintained a safe working environment through regular safety inspections and adherence to compliance standards.
- Scheduled, coordinated and supervised all facility-related tasks and activities to monitor performance.
- Held classes to teach staff facility procedures.
Education
Dialysis Technician Certification - Dialysis
DaVita
Cleveland, OH12.2020
Skills
- Work order management
- Facility management
- Emergency preparedness
- Budget administration
- Record keeping
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Leadership skills
- Multitasking
- Excellent communication
- Organizational skills
- Team leadership
- Active listening
- Adaptability and flexibility
- Decision-making
- Health and safety
Certification
Bonent
Timeline
Facility Administrator
DaVita
08.2022 - 01.2025
Patient Care Technician
DaVita
01.2020 - 01.2025
Administrative Assistant
DaVita
08.2012 - 08.2022
Dialysis Technician Certification - Dialysis
DaVita
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