Melissa White

• Assisted with patient check-in and registration for appointments.
• Ensured that all patient data was entered accurately into electronic health records.
• Organized medical records and documents in a secure database system.
• Answered incoming calls from patients and other healthcare providers.
• Greeted patients upon arrival and provided them with necessary paperwork.
• Provided administrative support to the clinic staff, including scheduling appointments and managing patient information.
• Verified patient billing information, processed patient accounts and maintained records and documentation.
• Helped with administrative clinic work such as making appointments, answering telephone calls and greeting patients.
• Supported administrative staff by processing payments.

• Extensive experience with major medical insurance providers including Medicare and Medicaid in resolving billing issues and obtaining recoupments
• Worked with patients to resolve any issues or questions
• Processed mail to verify if there has been any overpayments
• Review accounts to verify if there was any overpayments or balances due
• Billed patients and/or providers for any outstanding amounts
• Research backup for payments to be refunded which would lead to a significant reduction in erroneous overpayments
• Corrected posting errors

• Assigned images for the Marriott client using IVOS system
• Verified workers compensations, general liability, legal and medical correspondence
• Rejecting unreadable images to Xerox
• Managed split claims mailbox

BANKING SPECIALIST-

• Assisted in creating new accounts, processed deposits and withdrawals, and maintained accurate records of transactions.
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• Monitored customer accounts for suspicious activity, including large transfers or irregular patterns of behavior.
• Researched customer inquiries regarding account balances, interest rates, fees.
• Reviewed customer account data for accuracy prior to submitting it for review by senior management or auditors.