Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Wiedeman

Brownstown,MI

Summary

Knowledgeable Dispatcher with extensive experience at Causley Trucking, excelling in dispatch coordination and customer service. Proven ability to optimize routes, reducing fuel costs while enhancing delivery efficiency. Skilled in dispatch software and decision-making, consistently building strong client relationships and ensuring timely resolution of issues. Detail-oriented with a commitment to operational excellence.

Overview

23
23
years of professional experience

Work History

Dispatcher

Causley Trucking
07.2021 - Current
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of 50 fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Monitored weather conditions daily to preemptively adjust routes when necessary, reducing potential delays due to adverse conditions.
  • Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
  • Negotiated rates with carriers for cost-effective shipping options without sacrificing quality or timeliness of deliveries.
  • Built strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities.
  • Created contingency plans for unexpected situations such as road closures or vehicle breakdowns that resulted in minimal impact on service.
  • Reduced fuel costs for company fleet by optimizing routes and monitoring driver performance.

Accounts Receivable Clerk

Causley Trucking
09.2017 - Current
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
  • Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
  • Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
  • Made outbound calls to vendors and customers to discuss and resolve account needs.

Billing Clerk

Causley Trucking
04.2012 - Current
  • Executed billing tasks and recorded information in company databases.
  • Verified accuracy of billing data and corrected discrepancies.
  • Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
  • Managed high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.
  • Interacted with customers to resolve billing disputes and respond to inquiries.

Shipping and Receiving Associate

Exel
08.2002 - 08.2010
  • Received incoming shipments, compared contents against associated records and transmitted to proper outbound area.
  • Maintained a clean warehouse environment through diligent organization of materials and supplies necessary for daily operations.
  • Streamlined shipping processes by implementing efficient packing techniques and inventory management.
  • Maintained precise records for all incoming and outgoing shipments, minimizing discrepancies and losses.
  • Demonstrated strong attention to detail when inspecting received items for defects or damage before accepting deliveries into inventory storage areas.

Education

Henry Ford College
Dearborn, MI

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Attention to detail
  • Dispatch software
  • Time management
  • Dispatching procedures
  • Dispatch coordination

Timeline

Dispatcher

Causley Trucking
07.2021 - Current

Accounts Receivable Clerk

Causley Trucking
09.2017 - Current

Billing Clerk

Causley Trucking
04.2012 - Current

Shipping and Receiving Associate

Exel
08.2002 - 08.2010

Henry Ford College

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Melissa Wiedeman