Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Wigginton

Richmond,IN

Summary

I am a dedicated & driven case manager with over 22 years of experience in facilitating client assessments and developing personalized care plans. Strong skills in relationship building and community outreach have enhanced access to vital resources for underserved populations.

Overview

21
21
years of professional experience

Work History

Case Manager

Samaritan Behavioral Health
Eaton, OH
09.2020 - Current
  • Facilitated client assessments to develop personalized care plans.
  • Monitored client progress and adjusted interventions based on behavioral health needs.
  • Advocated for clients' access to community resources and support services.
  • Implemented best practices to improve service delivery efficiency and client outcomes.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
  • Participated in regular professional development opportunities to stay current on best practices within the field of case management.
  • Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
  • Advocated for clients in legal settings, ensuring their rights were protected and voices heard.
  • Developed partnerships with local agencies to provide broader range of services for clients, broadening their support network.
  • Enhanced public awareness of case management services through community outreach events, increasing access for underserved populations.

Direct Care Professional

Help at Home
Richmond, Indiana
12.2019 - 09.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Took care of individuals personal needs, distributed medications, helped with hygiene needs & ADL skills.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked with individuals with developmental disabilities

Case Manager

Meridan Health Services
Richmond Indiana
09.2010 - 12.2019
  • Same duties as current employment

Case Manager

Centerstone
Richmond Indiana
07.2005 - 08.2010

Same duties as current employment.

Education

Bachelor of Science - Social Work

Indiana University East
Richmond Indiana 47374
05-2003

Skills

  • Problem-solving
  • Case management
  • Time management
  • Active listening
  • Organization and multitasking
  • Documentation and reporting
  • Relationship building
  • Decision-making
  • Conflict resolution
  • Positive attitude
  • Client advocacy
  • Documentation proficiency
  • Community outreach
  • Case needs assessment
  • Annual case reviews
  • Social work
  • Patient assessments
  • Patient management
  • HIPAA compliance
  • Client relationship management
  • Goal setting
  • Ethical judgment
  • Report writing
  • Organizational skills
  • Basic computer skills

Timeline

Case Manager

Samaritan Behavioral Health
09.2020 - Current

Direct Care Professional

Help at Home
12.2019 - 09.2020

Case Manager

Meridan Health Services
09.2010 - 12.2019

Case Manager

Centerstone
07.2005 - 08.2010

Bachelor of Science - Social Work

Indiana University East
Melissa Wigginton