Melissa Williams
Monroe,LA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Entergy
08.2022 - 02.2023
- Handled inbound customer calls from Builders/Developers as well as individual residential and small business customers who were building a new house/new business or setting up a structure and premise for the first time with Entergy
- Interacted professionally with customers by listening and asking questions to determine their needs
- Completed account set ups and applications over the phone which included asking a series of both account and construction related questions
- Handled outage and emergency calls as needed
- Collaborated with team members to develop best practices for consistent customer service delivery.
Box Office Manager
Monroe Civic Center
07.2021 - 05.2022
- Managed the day-to-day operations in the Box Office
- Met with clients/customers to set up ticket pricing for upcoming events
- Coordinated with Ticketmaster to ensure timeliness of presales and special offers based on the needs of the promoter
- Scheduled ticket sellers to handle walk up customers for events
- Completed safe audits to ensure $9,000 is kept on hand
- Completed daily deposits and ledgers, disbursed funds to bank accounts based on venue
- Managed and presented settlement packages for promoters at the completion of an event
- Supported all events and set up box office based on promoter needs
- Staffed events to ensure proper coverage to meet the needs of the customers.
Box Office Attendant
Monroe Civic Center
03.2015 - 07.2021
- Enhanced customer satisfaction by providing friendly, efficient service during ticket transactions.
- Streamlined box office operations for improved efficiency and reduced wait times.
- Assisted patrons with special needs, ensuring a positive and inclusive experience for all.
- Accurately processed cash and credit card transactions, maintaining proper accounting records.
Education
Bachelor of Arts - Education
University of Louisiana At Monroe
Monroe, LA06.2025
Skills
- File/Records Maintenance
- Microsoft Word/Excel/Power Point
- Team Leadership
- Reporting/Sales
- Account updating
- Data Entry
Timeline
Customer Service Representative
Entergy
08.2022 - 02.2023
Box Office Manager
Monroe Civic Center
07.2021 - 05.2022
Box Office Attendant
Monroe Civic Center
03.2015 - 07.2021
Bachelor of Arts - Education
University of Louisiana At Monroe