Melissa Williams
Waxahachie,TX
Summary
Accomplished leader with a proven track record at Pollock Orora, enhancing team performance and driving sales growth through strategic planning and charismatic leadership. Excelled in fostering employee engagement, improving processes, and cultivating key relationships, resulting in increased revenue and high client satisfaction. Skilled in operations management and people development. Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships.
Overview
25
25
years of professional experience
Work History
Director of Focused Market
Pollock Orora
01.2023 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
Sales Manager
Pollock Orora
01.2019 - 01.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
National Account & Education/Gov Manager
Pollock Orora
01.2010 - 01.2019
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
National Account Manager
Pollock Orora
01.2005 - 01.2010
- Built strong relationships with key decision-makers at the executive level within national accounts organizations.
- Supervised and trained new hires on best practices and proper protocols; updated training materials and sales collateral and decreased process gaps.
- Collaborated with business development managers in partner planning process to develop mutual performance objectives, financial targets and critical milestones.
- Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
Pricing and Billing Manager
Pollock Orora
01.2000 - 01.2005
- Reviewed billing problems, researched issues, and resolved concerns.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Trained and mentored staff on procedures, compliance requirements, and collections techniques.
- Collaborated with cross-functional teams to resolve billing-related issues swiftly, minimizing negative impacts on overall operations.
Education
Associate of Applied Science - Business
Eric Community College
Buffalo, NY05.2001
Skills
- Strategic Planning
- Process Improvements
- People Management
- Operations Management
- Project Management
- Creativity and Innovation
- Charismatic Leader
Timeline
Director of Focused Market
Pollock Orora
01.2023 - Current
Sales Manager
Pollock Orora
01.2019 - 01.2023
National Account & Education/Gov Manager
Pollock Orora
01.2010 - 01.2019
National Account Manager
Pollock Orora
01.2005 - 01.2010
Pricing and Billing Manager
Pollock Orora
01.2000 - 01.2005
Associate of Applied Science - Business
Eric Community College
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