Melissa Willingham
Ottawa,IL
Summary
Driven Pharmacy Technician of over 19 years with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Diversified Systems Inc. Gainwell Technologies
03.2025 - Current
- Upheld consistency in implementing prior authorization procedures.
- Ensured accurate monitoring and decisioning of prior authorization requests.
- Maintained comprehensive documentation of prior authorization data within patient records.
- Safeguarded patient demographics and medical data through strict adherence to HIPAA regulations.
- Demonstrated strong ability to communicate effectively with diverse teams.
- Exhibited strong independence and deadline-driven focus in dynamic environments.
- Knowledge of medical terminology (including sig codes brand and generic names of medications)
- Ability to perform tasks accurately and efficiently when inputting data.
Certified Pharmacy Technician
SelectRX
11.2023 - 02.2025
- Worked in a remote setting to enter patient orders into a pharmacy management system. Verified accuracy of medication orders and insurance information with a high level of accuracy, ensuring timely delivery to patients. Collaborated with other team members to verify prescription information and resolve any discrepancies.Complied with HIPAA regulations and other compliance standards to endure patient privacy and safety.
Certified Pharmacy Technician
Medical Arts-Omnicare-CVS Health
05.2006 - 02.2025
- Employed various platforms to accurately input and process prescription orders while maintaining patient confidentiality and compliance with HIPAA regulations.
Education
Medical Assistant - undefined
Georgia Medical Institute
JonesboroHigh School - undefined
Heritage High School
ConyersSkills
- Attention to detail
- Problem-solving
- Team collaboration
- Pharmaceutical calculations
- Workflow optimization
- Prescription interpretation
- Pharmacist support
- Pharmacy and customer records management
- Patient confidentiality
- Updating medication histories
- Multitasking and organization
- Empathy and patience
- Verbal and written communication
- Confidentiality and HIPAA
- Interpreting and processing medication orders
- Answering customer questions
Certification
PTCB Certification, Pharmacy Technician Certification
Timeline
Certified Pharmacy Technician
Diversified Systems Inc. Gainwell Technologies
03.2025 - Current
Certified Pharmacy Technician
SelectRX
11.2023 - 02.2025
Certified Pharmacy Technician
Medical Arts-Omnicare-CVS Health
05.2006 - 02.2025
Medical Assistant - undefined
Georgia Medical Institute
High School - undefined
Heritage High School
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