Melissa Wilson
Stockbridge,GA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
22
22
years of professional experience
Work History
Administrative Assistant
The Coca-Cola Company
01.2022 - Current
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Developed strategies to streamline and improve office procedures.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Volunteered to help with special projects of varying degrees of complexity.
- Liaised between clients and vendors and maintained effective lines of communication.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Warehouse Clerk
The Coca-Cola Company
01.2021 - 01.2022
- Increased warehouse efficiency by implementing an organized filing system for accurate recordkeeping.
- Reduced order processing time by streamlining the packing and shipping process, resulting in faster delivery times.
- Improved inventory accuracy with consistent cycle counting and data entry into the warehouse management system.
- Enhanced workplace safety, conducting regular inspections and addressing potential hazards promptly.
- Managed incoming shipments by verifying product details against purchase orders, ensuring accurate inventory levels.
- Simplified order picking process with proper labeling and storage of products, reducing search time for items during fulfillment.
- Supported cost reduction initiatives by analyzing shipping routes and selecting carriers offering competitive rates.
- Ensured regulatory compliance by properly handling hazardous materials according to established guidelines and policies.
- Optimized space utilization within the warehouse through strategic reorganization of products based on size, weight, and demand patterns.
- Coordinated with other departments to resolve issues related to inventory discrepancies or misshipments effectively.
- Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
- Managed day-to-day operations of warehouse to keep everything running smoothly.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Compared shipments received with purchase orders to cross-reference goods ordered with goods received.
Transportation Driver
Peach Parking- Atlanta
12.2014 - 12.2020
- Ongoing consultant for the leadership team implementing and analyzing adjustments and policies
- A strong confident driver that adheres to D.O.T standards and procedures
- Team leader providing feedback and guidance to colleagues
- Committed leader that collectively works with others to meet the clients needs.
- Enhanced customer satisfaction by providing timely and professional transportation services.
- Improved route efficiency by analyzing GPS data and optimizing delivery schedules.
- Maintained excellent safety record with strict adherence to company policies and regulations.
- Performed thorough pre-and post-trip vehicle inspections to ensure proper function and safety of equipment.
- Reduced fuel consumption through careful monitoring of driving habits and proactive vehicle maintenance.
- Assisted in the training of new drivers, sharing best practices for safe and efficient transportation.
- Managed accurate logbooks documenting hours of service, mileage, and cargo details in compliance with federal guidelines.
- Collaborated with dispatchers for optimal route planning, ensuring punctual pickups and deliveries.
- Provided exceptional customer service during pick-up and delivery interactions, addressing concerns promptly and professionally.
- Efficiently loaded and unloaded cargo using appropriate tools and equipment to minimize damage risk.
- Adhered to traffic laws while navigating various weather conditions, maintaining a clean driving record throughout tenure.
- Participated in regular safety meetings to stay informed on industry standards, procedures, and regulations.
Dispatcher
Exclusive Ambulette
06.2013 - 10.2014
- Lead control of outpatient switchboard for patient transportation needs
- Directed communication with local hospitals and care centers for patients medical transportation needs
- Operated the GPS tractor to ensure driver efficiency to minimize traffic and increase patient satisfaction
- Utilized effective communication skills to ensure the success of others throughout the day
- Ensured company travel was in policy of Medicare and Medicaid.
- Assisted in reducing patient transport time with effective route planning for ambulances.
- Improved communication within the team by implementing a streamlined call-taking process.
- Ensured accurate documentation of all calls, adhering to strict confidentiality standards and HIPAA regulations.
- Continuously updated knowledge on medical terminology and procedures to provide accurate information during emergency calls.
- Utilized advanced computer-aided dispatch software to manage multiple incidents simultaneously, optimizing resource allocation.
- Provided pre-arrival instructions and support to callers during critical situations, improving patient outcomes before the arrival of medical personnel.
- Attended regular training sessions to stay current with industry best practices and maintain certification requirements.
- Contributed to overall team performance improvement through constructive feedback sharing during debriefings after major incidents.
- Expedited dispatch decisions by maintaining an up-to-date understanding of available resources and personnel schedules.
- Promoted a positive work environment by fostering open communication and collaboration among team members, resulting in reduced dispatcher turnover rates.
- Read system maps and caller information, and documented details in system.
Assistant Manager
The Parking Spot
05.2002 - 03.2013
- Contributed to the success of the team while leading in off-site parking for close to an decade
- Streamlined operations for increased efficiency, implementing new processes and procedures.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Implementing strategies that to ensure the continued success of my colleagues and company mission
- Successfully processed payroll for a staff of 100 employees
Education
Diploma - Medical Assistant
Georgia Medical Institute
Marietta, GA03.2005
High School Diploma -
Pebble Brook High School
Austell06.1996
Skills
- Meeting Planning
- Database Management
- Bookkeeping
- Mail Handling
- Document Control
- Calendar Management
- Invoice Processing
- Clerical Support
- Scheduling
- Office Administration
Timeline
Administrative Assistant
The Coca-Cola Company
01.2022 - Current
Warehouse Clerk
The Coca-Cola Company
01.2021 - 01.2022
Transportation Driver
Peach Parking- Atlanta
12.2014 - 12.2020
Dispatcher
Exclusive Ambulette
06.2013 - 10.2014
Assistant Manager
The Parking Spot
05.2002 - 03.2013
Diploma - Medical Assistant
Georgia Medical Institute
High School Diploma -
Pebble Brook High School
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