Melissa Wilson
Westerville,OH
Summary
Dynamic Project Coordinator with a proven track record at Paul J. Ford and Company, excelling in forecasting and relationship building. Mastered the art of managing multiple priorities, ensuring projects meet deadlines through effective communication and team performance monitoring. Demonstrated flexibility and adaptability, achieving continuous improvement in project delivery and customer satisfaction.
Overview
19
19
years of professional experience
Work History
Project Coordinator
Paul J. Ford and Company
06.2011 - Current
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Responded to requests for information on materials to inquiring parties.
- Created job files for each project and maintained current data in each file.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Office Manager
LIBERTY MUTUAL INSURANCE COMPANY
03.2005 - 04.2011
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
High School Diploma -
Reynoldsburg High School
Reynoldsburg, OH05.1994
Skills
- Forecasting
- Multiple Priorities Management
- Continuous Improvement
- Performance monitoring
- Conflict Resolution
- Relationship Building
- Project Management
- Flexible and Adaptable
- Task Delegation
- Time Management
- Decision-Making
- Customer Service
Timeline
Project Coordinator
Paul J. Ford and Company
06.2011 - Current
Office Manager
LIBERTY MUTUAL INSURANCE COMPANY
03.2005 - 04.2011
High School Diploma -
Reynoldsburg High School
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