Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Winnie

Appleton City,MO

Summary

Dynamic and results-driven professional with extensive experience at Dollar General, excelling in customer service and retail operations. Proven ability to enhance customer satisfaction through effective communication and expert product knowledge. Skilled in cash handling and POS system operation, consistently maintaining accuracy and promoting a positive shopping experience.

Overview

2
2
years of professional experience

Work History

Lead Sales Associate

Dollar General
08.2024 - 03.2025
  • Handled cash register operations and customer transactions to process payments.
  • Resolved customer issues promptly, ensuring satisfaction and loyalty.
  • Processed and stocked merchandise in accordance with store standards.
  • Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
  • Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

Nurse Aide

Four Seasons In Home Services
09.2022 - 09.2023
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Assisted with daily living activities for patients, ensuring optimal independence and quality of life.
  • Tended to patients with diverse medical conditions, including dementia, Parkinson''s disease, and diabetes, adapting care approaches accordingly.
  • Assisted patients with mobility issues in areas such as beds, wheelchair usage, and automobile travel.
  • Enhanced patient comfort by providing exceptional personal care and maintaining a clean living environment.
  • Maintained and organized patient rooms and communal spaces to minimize environmental and safety hazards.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Increased patient satisfaction by forming strong bonds and providing emotional support during challenging times.
  • Elevated overall standard of care by participating in continuing education courses focused on new developments in nursing aide practices.
  • Enhanced nutritional intake by preparing meals according to dietary restrictions and feeding patients who required assistance.

Education

Associate Degree In Nursing - Medical Assistanting

Colorado Technical University
North Kansas City, MO
05.2010

Skills

  • Customer service
  • Retail store operations
  • Cash handling
  • Opening and closing procedures
  • Cash handling accuracy
  • Pricing and labeling
  • POS system operation
  • Merchandise displays
  • POS systems
  • Inventory and stocking
  • Customer care
  • Positive customer experience
  • Assignment delegation

Timeline

Lead Sales Associate

Dollar General
08.2024 - 03.2025

Nurse Aide

Four Seasons In Home Services
09.2022 - 09.2023

Associate Degree In Nursing - Medical Assistanting

Colorado Technical University

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Melissa Winnie