Melissa Woodruff
Sand Creek
Summary
Experienced professional with over a decade in healthcare, security, and supervisory roles. Proven track record of providing high-quality care to clients with complex needs and ensuring safety and security in various settings. Skilled in managing teams in fast-paced environments, with a strong focus on interpersonal and organizational skills. Committed to delivering exceptional service and support to clients and colleagues.
Overview
21
21
years of professional experience
Work History
Security Officer
LAZ Parking
10.2023 - 12.2024
- Ensured the safety and security of premises, staff, and patrons through vigilant monitoring and incident response
- Collaborated with local law enforcement and emergency services as needed
- Conducted regular security assessments to identify potential risks and implement preventive measures
Home Health Aide
Optimal Medical Staffing & Home Care
05.2019 - 09.2023
- Provided comprehensive in-home care to clients with high-acuity medical conditions, including traumatic brain injuries and spinal cord damage
- Developed personalized care plans and implemented medical procedures such as tube feeding and medication administration
- Trained in the use of mobility aids, including Hoyer Lifts, and performed range of motion exercises for client rehabilitation
- Supported hospice clients with compassion and sensitivity, ensuring their comfort and dignity in end-of-life care
Owner/House Cleaner
Missy's Maid Right Service
04.2009 - 10.2021
- Successfully operated a house cleaning business, providing reliable and thorough cleaning services to a loyal clientele
- Managed scheduling, customer service, and quality control to maintain high standards of cleanliness and client satisfaction
Hiring Manager
Zenys Concessions
06.2016 - 11.2019
- Recruited, trained, and managed local staff for food service positions at various events, ensuring efficient operations
- Oversaw payroll and financial management, ensuring accurate and timely payment to employees
- Coordinated with vendors and event organizers to optimize concession operations and enhance customer service
Catering Supervisor
AMERICROWN
04.2014 - 11.2019
- Led catering operations during major NASCAR events, managing staff to deliver exceptional service to VIP guests
- Coordinated logistics for food and beverage service, ensuring timely delivery and presentation
- Worked closely with event organizers to meet and exceed client expectations, enhancing guest experiences
Sorter/Packer
Menards Distribution Center
12.2015 - 12.2018
- Efficiently sorted and packed products using conveyor systems, optimizing space and ensuring timely shipment
- Operated robotics forklifts to manage inventory and streamline the shipping process
- Contributed to maintaining a safe and organized work environment
DHL Sales Representative
The Service Source
02.2004 - 10.2008
- Promoted DHL shipping services to businesses, generating thousands of leads and expanding market presence
- Built strong relationships with clients, providing exceptional customer service and support
- Negotiated purchasing contracts and facilitated on-site, in-store retail sales to drive revenue growth
Home Health Aide (HHA)
Care One Home Health Services
09.2006 - 03.2008
- Provided round-the-clock care for a family member with significant health needs, including mobility support and personal care
- Managed medical appointments, medication schedules, and daily living activities to ensure comprehensive care
Home Health Aide (HHA)
Renaissance Community Homes
05.2005 - 01.2006
- Assisted residents in an assisted living facility with daily activities, ensuring their safety and well-being
- Delivered personal care services, meal preparation, and mobility assistance to enhance quality of life
Education
High School Diploma -
St. Agatha High School
Redford, MI05.2002
Skills
- Client Care & Support
- Safety & Security Management
- Team Leadership & Training
- Customer Service Excellence
- Time Management
- Effective Communication
- Problem Solving
Timeline
Security Officer
LAZ Parking
10.2023 - 12.2024
Home Health Aide
Optimal Medical Staffing & Home Care
05.2019 - 09.2023
Hiring Manager
Zenys Concessions
06.2016 - 11.2019
Sorter/Packer
Menards Distribution Center
12.2015 - 12.2018
Catering Supervisor
AMERICROWN
04.2014 - 11.2019
Owner/House Cleaner
Missy's Maid Right Service
04.2009 - 10.2021
Home Health Aide (HHA)
Care One Home Health Services
09.2006 - 03.2008
Home Health Aide (HHA)
Renaissance Community Homes
05.2005 - 01.2006
DHL Sales Representative
The Service Source
02.2004 - 10.2008
High School Diploma -
St. Agatha High School
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