Melissa Woolum
Knoxville,TN
Summary
Highly-motivated employee with desire to take on new challenges. Flexible hard worker ready to learn and contribute to team success.
Overview
27
27
years of professional experience
Work History
Personal Banker II
Fifth Third Bank
Knoxville, TN
08.2022 - Current
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Developed relationships with customers by connecting and building rapport in order to transition the conversation to sales.
- Identified potential fraud risks on accounts and reported suspicious activities to management.
- Advised customers on various financial products available from the bank through consultative conversations.
- Identified lending opportunities through various questioning strategies.
- Participated in training sessions regarding new banking products or services.
- Recognized opportunities for recommending additional banking products or services.
Real Estate Agent
Coldwell Banker Wallace & Wallace, Realtors
Knoxville, TN
10.2020 - 08.2022
- Advised clients on market conditions, prices, mortgages, legal requirements and related matters.
- Developed networks with appraisers, lenders, and home inspectors to facilitate real estate transactions.
- Negotiated purchase agreements and contracts with buyers and sellers.
- Managed marketing strategies for properties including advertising campaigns and open houses.
- Generated leads through networking activities such as cold calls and referrals from past clients.
- Maintained updated knowledge of local real estate markets.
- Provided guidance to clients throughout the entire buying or selling process.
- Coordinated appointments to show homes to prospective buyers.
- Analyzed potential investment opportunities based on financial reports.
Payment Posting Specialist
AllMeds
Oak Ridge, TN
12.2016 - 10.2020
- Processed electronic payments from insurance companies, patients and other sources.
- Ensured accurate data entry into the accounting system for payment postings.
Communications Specialist
Knox County Sheriff's Office
Knoxville, TN
07.1997 - 10.2006
- Tracked vehicle locations using GPS technology to ensure timely responses to dispatch calls.
- Performed data entry into dispatch system software.
- Received emergency calls from the public and dispatched appropriate personnel to handle incidents.
- Provided support to officers by relaying critical information during emergencies.
- Created incident reports and maintained records of all incoming calls and dispatches.
- Responded promptly to inquiries from citizens, law enforcement, and other agencies.
- Verified the status of units assigned to calls in order to ensure safety protocols were followed.
- Utilized a computer-aided dispatch system to track unit locations, responder availability, and update incident statuses.
- Coordinated communication between multiple agencies when responding to complex incidents.
- Adhered strictly to departmental policies regarding the handling of confidential information.
Education
Bachelor of Science - Sociology
St Leo University
Florida10.2011
Skills
- Customer Satisfaction
- Account Maintenance
- Issues Resolution
- Relationship Building and Management
- Works well in high stress environment
- Consultative Sales
- Served as alternate RAC/TAC
- NCIC certificaton
- Geographical knowledge
- Dispatch protocol knowledge
- Call prioritization
- Emergency Response Procedures
Accomplishments
- Volunteered with Safe Baby Haven
- Community involvement
Additional Information
- Notary Public
Timeline
Personal Banker II
Fifth Third Bank
08.2022 - Current
Real Estate Agent
Coldwell Banker Wallace & Wallace, Realtors
10.2020 - 08.2022
Payment Posting Specialist
AllMeds
12.2016 - 10.2020
Communications Specialist
Knox County Sheriff's Office
07.1997 - 10.2006
Bachelor of Science - Sociology
St Leo University
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