Melissa Yardley
Jackson,CA
Summary
Dynamic and dependable professional with extensive experience at Mel & Faye's Diner, excelling in service excellence and strong multitasking. Proven track record of enhancing customer satisfaction through innovative drink specials and effective team collaboration, while managing financial transactions with precision. Committed to fostering repeat business and maintaining high operational standards.
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Bartender/Server
Mel & Faye's Diner
01.2012 - Current
- Crafted and served diverse beverage selections, ensuring customer satisfaction and repeat business.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
- Developed innovative drink specials that enhanced the menu and attracted new clientele.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Improved dining experience by providing prompt, attentive service to guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Checked guests' identification before serving alcoholic beverages.
Bookkeeper/Bartender/Server
Mr. Porkey's Pizza
02.2010 - 02.2012
- Managed daily financial transactions, ensuring accuracy and compliance with accounting standards.
- Reconciled bank statements and resolved discrepancies to maintain accurate financial records.
- Prepared monthly financial reports, providing insights for operational decision-making.
- Oversaw payroll processing, ensuring timely payments and adherence to tax regulations.
- Implemented cost-saving measures through efficient inventory management practices.
- Improved financial accuracy by meticulously recording all transactions in accounting software.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Tracked financial progress by creating quarterly and yearly balance sheets.
Education
High School Diploma -
Herbert Hoover Highschool
Fresno, CA05-2001
Skills
- Strong multitasking
- Service excellence
- Consistently dependable
- Effective team collaboration
Certification
RBS Bar And Alcohol Certified
Serve Safe Food Handler Certified
Timeline
Bartender/Server
Mel & Faye's Diner
01.2012 - Current
Bookkeeper/Bartender/Server
Mr. Porkey's Pizza
02.2010 - 02.2012
High School Diploma -
Herbert Hoover Highschool