Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Y. Guardado

Los Banos,CA

Summary

Dedicated customer service representative with extensive industry experience. Proven ability to establish rapport with clients and maintain high levels of customer satisfaction. Strong team player with a positive attitude, focused on contributing to overall company success. Results-oriented professional with a passion for building relationships and driving business growth.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Institute for Brain Potential
Los Banos, CA
08.2017 - 06.2025
  • Maintained detailed records of customer interactions and processed accounts efficiently.
  • Utilized appropriate methods to deliver accurate and complete information.
  • Collaborated with departments to resolve complex issues, ensuring customer satisfaction.
  • Responded to incoming calls, assisting customers with product inquiries and billing questions.
  • Applied customer payments to accounts with precision and efficiency.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Court Processing Clerk I

Merced County Superior Court
Los Banos, CA
12.2021 - 07.2022
  • Examined legal documents for accuracy, completeness, and compliance with requirements.
  • Provided information on court procedures and clarified legal filing processes.
  • Processed payments for fines and fees related to court cases.
  • Responded to public inquiries about upcoming hearings and trials via phone calls.
  • Assisted legal staff by organizing case files and maintaining records.
  • Managed data entry tasks using court management software for efficient processing.
  • Demonstrated excellent organizational skills while managing multiple tasks simultaneously.

Education

High School Diploma -

Mt Madonna High School
Gilroy, CA
06.2009

Skills

  • Organizational skills
  • Attention to detail
  • Punctuality
  • Team collaboration
  • Independent work
  • Problem-solving
  • Time management

Timeline

Court Processing Clerk I

Merced County Superior Court
12.2021 - 07.2022

Customer Service Representative

Institute for Brain Potential
08.2017 - 06.2025

High School Diploma -

Mt Madonna High School